There are several ways you can apply to boot your computer into safe mode. Open the Settings app by pressing Windows + I and go to Update & Security. Your email address will not be published. Here are the, 5 Best Fixes for Windows 10 File Explorer Search Not Working, Microsoft's integration of Windows Search into File Explorer made searching for files such a bliss. Step 3. Office 365 vs Open365: Which is Better for Productivity, Difference Between Malware, Virus, Rootkits, Spyware, Worm and Trojans. Cannot open the File Explorer folder normally in Windows 7/8/10 32 or 64 bit because Windows Explorer has stopped working? Restart the computer and check whether the problem persists. Step 2: In the Control Panel window, switch the view type to large icons, if it isnt already, and go to Troubleshooting. So it can be very annoying to work with Windows if Windows Explorer keeps on crashing. Instead, I prefer File Explorer to look for, Top 8 Ways to Fix File Explorer Not Opening on Windows 10, File Explorer is an integral part of Windows 10 OS. Windows Explorer Has Stopped Working | FIX Error In Windows 11 Do consider subscribing if you like my videos! Select the Advanced tab, and then select Reset. Perform a Full antivirus scan to make sure your computer is secure. Click on the Start button. 3.Now click Options then click on Hide All Microsoft Extensions. With the help of Windows Explorer, you could easily navigate through your hard disk and check the contents of folders and subfolders. In the new windows, click "Search automatically for updated driver software" to continue. 3.After which Windows will restart to check for possible RAM errors and will hopefully display the possible reasons as to why you were facingWindows Explorer has stopped working error. Atur Setting Icon #4. Step 2: In the Task Manager window, click on the More details option to expand it. To remove any possible virus or malware, run the antivirus software on your computer. It is used to copy, move, delete, rename or search for files & folders. 1.Press Windows Key + R then type msconfig and hit enter to System Configuration. Select the Advanced tab, and then select Reset. Step 1. Read: Windows cannot find explorer.exe. but I can't tell if the 'no interface supported' error shows up because I can't run the WD Software with the WD device disconnedted. Check "Hide all Microsoft services" and click "Disable all" > "Apply" > "OK". Help Desk Geek Restoring your previous version of Windows allows you to return to a working state before the question arises, however, all the newly added data or installed programs after that state point will be entirely removed. (See Image 4) He recently joined Guiding Tech as a freelance writer to cover how-tos, explainers, buying guides, tips and tricks for Android, iOS, Windows, and Web. Additionally, you may also receive the following message: File Explorer has stopped working 2.Run Malwarebytes and let it scan your system for harmful files. b. Navigate to Windows Security and go to Virus & threat protection. Yes Windows Explorer still crashes if the WD device is connected. He presents opinions on the current state of storage media, reverse engineering of storage systems and firmware, and electro-mechanical systems of SSDs and HDDs. By doing so, it limits your Windows operations to basic functions, which can serve as a troubleshooting function. Thus, you can try removing it by following the steps below. Step 3. There has been a few issues on the way but the biggest one so far is explorer.exe crashing and restaring all the time. See if a System Restore helps you. Step 3: In . Hi, i see this problem is very similiar to mine. Note This problem can occur from several situations in which a process updates Unidrv.dll. Step 1: Right-click on the Start menu icon and select the Windows Terminal (admin) option from the resulting menu. March 2, 2022 By Sambit Koley. In most of the cases, the users, including you probably, who encountered the issue "Windows Explorer has stopped working" don't know what the specific cause is. Inside the Panes group, deactivate both the Preview pane and Details pane. Its safe to say that any files Explorer problems can effectively interrupt your workflow and leave you anxious. When working in Windows, you may receive the following error message: ES File Explorer Pro vs Solid Explorer: The Duel for the, File managers are one of the most important apps in the Android ecosystem. Windows Explorer is a file management application which provides a GUI (Graphical User Interface) for accessing the files on your system (Hard Disk). Hopefully, the solutions above have helped you get the File Explorer back up and running for now. 4.Next, click Disable all which would disable all the other remaining services. So, it's not uncommon to encounter random [.] When Internet Explorer finishes applying the default settings, select Close > OK. 31 Oct 2022 11:55:35 It can optimize the overall performance of your PC by resolving issues such as broken desktop shortcuts, unused icons, disk volume errors, etc. Windows is restarting. In the Reset Internet Explorer settings dialog box, select Reset. Fix Windows Explorer has stopped working. If you have trouble updating your drivers clickherefor the fix. 4.Now Press Ctrl + A to select them all and press the red button in the top-left corner. (The DISM command is used to make a Windows image to protect your data. 3.Navigate to the Services tab and checkmark the box that says Hide all Microsoft services.. Its possible that a malicious virus has affected your PC and has been interfering with regular operations on Windows 11. After installing the network printer (HP F4235), I went to print the test page and Explorer crashed with the following report: Problem signature: Problem Event Name: APPCRASH Application Name: Explorer.EXE Application Version: 6.1.7601.17567 Application Timestamp: 4d672ee4 Fault Module Name: hpz3rw71.dll Fault Module Version: 0.3.7071.0 Press "Windows + R" and enter msconfig. 1.Type memory in the Windows search bar and select Windows Memory Diagnostic., 2.In the set of options displayed select Restart now and check for problems.. Step 4. Windows Explorer (explorer.exe), later called File Explorer in Windows 10, is the file management application in Windows. If the issue persists, you can try performing a DISM or Deployment Image Servicing and Management scan. Now Windows will check the drive for file system errors. This method is the last resort because if nothing works out then this method will surely repair all problems with your PC. File Explorer is a vital tool on Windows 11 that is used to browse files, folders, and even for your cloud storage such as Onedrive, Google Drive, and iCloud. I'm getting this error every time I right click on my desktop, it says, Windows Explorer has stopped working, then when I click restart the program it restarts my computer. Many users have reported the effectiveness of clearing log-in Event Viewer. Try this: Open Internet Explorer and select Tools > Internet options. Step 3. Here we will show you how to get to safe mode from Settings. You may face a problem at some point in time when you find that your Explorer crashes or freezes frequently. The browser is also the main component of ChromeOS, where it serves as the platform for web applications. But there maybe be times when you may find that, for some unknown reasons, your Internet Explorer freezes, crashes or frequently hangs in Windows 10/8/7 - or that it does not load or start at all. Recover Files from Virus Infected Hard Drive. Up until September 14, 1995 domain registration was free. Any who can help? For some users, this error occurs when they try to launch a specific program downloaded from the internet (in this case) i would suggest uninstalling that program, and for some it occurs immediately after they log in (usually caused by a windows program or another start-up program). Open "This PC" and switch to the "View" tab. However, it does not affect our editorial integrity. The final resolution always helps remove the "Windows Explorer has stopped working" problem correctly. Get Guiding Tech articles delivered to your inbox. Step 2: In the File Explorer Options window that opens, switch to the General tab. If you can't find Internet Explorer on your device, you'll need to add it as a feature. The antivirus software may delete some vital files on your computer. 4.Next, run CHKDSK fromhereFix File System Errors with Check Disk Utility(CHKDSK). It's far from perfect, partly because today's advanced disk technology makes data-recovery more difficult than it was with the simpler technology of the past. Sometimes updating graphic card drivers seems to Fix Windows Explorer has stopped working errorbut if it doesnt then continue to the next step. But this error is very frustrating as many programs which are in accordance with Windows Explorer wont work. Test your computer's RAM with the Windows Memory Diagnostic. This cache data might sometimes slow down or even crash the File Explorer if not cleared at regular intervals. Step 2. chinna_chiti Posts 5 Registration date Thursday April 23, 2009 Status Member Last seen May 12, 2009 - Apr 27, 2009 at 11:29 PM chinna_chiti Posts 5 Registration date Thursday April 23, 2009 Status Member Last seen May 12, 2009 - Apr 28, 2009 at 07:11 AM He always keeps an eye on new releases and likes various electronic products. I never really solved that problem except to uninstall Norton Security. To Fix Windows Explorer has stopped working error you may need to Restore your computer to an earlier working time using System Restore. Microsoft is usually quick when it comes to releasing fixes. Choose File Explorer Options. Besides common causes,virus or malware infection may cause yourWindows Explorer fromstopped working. If restarting Windows Explorer doesnt help, then you should consider restarting your PC itself. Trik ini terkadang cukup ampuh untuk mengatasi masalah explorer.exe yang not responding atau tiba-tiba tertutup dan membuat tampilan jadi kosong atau blank. If Windows Explorer stops working while working with pictures or browsing folders that contain pictures, there may be corruption is one or more picture files. Step 3. If the fixes in this article are helpful to you, don't hesitate to share it with others to help them out, too. Heres how to run it. 10.Restart your PC and you may be able toFix Windows Explorer has stopped working issue. On the right window pane, delete the subkey: "Machine Throttling". 2.On General tab, choose Selective Startup and under it make sure the option load startup items is unchecked. Why can't I find Internet Explorer on Windows 10? If you only encounter the "Windows Explorer is not responding" or "Windows Explorer has stopped working" errors while selecting files and folders in File Explorer, try turning off the Details and Preview panes. Required fields are marked *, Windows Explorer has stopped working [SOLVED], Fix Page Could Not Be Loaded in Microsoft Store. If you want to perform fewer or more tests, press F1, use the Up and Down arrow keys to set the Test Mix as Basic, Standard, or Extended, and then press F10 to apply the desired settings and resume testing. Choose whether to restart the computer and run the tool immediately or schedule the tool to run at the next restart. But most of the time, we tend to open it from the shortcuts in the Start menu, Taskbar, My Computer (This PC in Windows 10), Windows folder, etc. To determine whether the issue results from the problematic video driver, all you need to do is to update the video driver on your PC. If the above methods fail to resolve the File Explorer issues on Windows 11, then you can try using the System Maintenance Troubleshooter. Step 1. Windows 11 Insider Preview Build 25227 ships to the Dev Channel with some changes to the Widgets, Start and Microsoft Store. Windows Explorer is automatically launched when you log in to Windows. 2.Double click the application shexview.exe in the zip file to run it. Youll see the test results when you log on. Step 2. 1.You may be using an outdated or corrupted video driver 2.System files on your PC may be corrupt or mismatched with other files Firstly, we could try to reinstall the video card driver from the manufacturer's official website. 2: Windows / Explorer.exe . When testing is completed, the computer restarts automatically. He covers Internet services, mobile, Windows, software, and How-to guides. Step 2. In that error windows: Problem Event name: BEX Appication name: explorer.exe Fault module name: hppccompio.dll So, we cannot print on 2 sides, and cannot share our printer to other people. 5.Reboot your PC which should able to troubleshoot Windows Explorer has stopped working error. Right-click "Command Prompt" and choose "Run as administrator". Upgrade the drivers for your graphics card from the NVIDIA website(or from your manufacturers website). If Windows File Explorer works fine in safe mode, it's highly likely a startup item or third-party application is causing Windows File Explorer to stop working. 5.If the issue is still not resolved then run Memtest86 which can be found in this post Fix kernel security check failure. 1.Press the Windows Key + E combination on the keyboard, This will launch File Explorer. Summary: "Windows Explorer has stopped working" is an error that seems ubiquitous on Windows 10, Windows 8, or Windows 7. In the Advanced startup section, choose "Restart now". 5.Restart your PC check if the problem persists or not. You can check if there are any add-ons that are conflicting with your Internet Explorer settings. SUBSCRIBE RSS FEEDS Need more help? If any site you visit needs Internet Explorer 11, you can reload it with Internet Explorer mode in Microsoft Edge. Whenever the File Explorer becomes unresponsive or starts crashing, you can try restarting the Windows Explorer process first to see it helps. Enter the following command lines in order. Related: Fix File Explorer will not open in Windows. 6.After you had finish troubleshooting make sure to undo the above steps (select Normal startup in step 2) in order to start your PC normally. 4) Run System Restore. When we try to change few things from its properties, "Windows Explorer has stopped working" shows up. Method 1: Run System File Checker (SFC) and Check Disk (CHKDSK) Method 2: Run CCleaner and Malwarebytes. Pertama kita bisa mencoba untuk membuat explorer.exe kembali memuat ulang programnya dari awal dengan cara restart. Yes, this is the same computer as in my prior 2014 thread. Step 1. Method 3: Stay calm when "Windows Explorer has stopped working" error occurs in Windows 7/8/10/11 (32 or 64 bit). Open a new File Explorer window. ALL RIGHTS RESERVED. File Explorer has stopped working This tutorial includes some troubleshooting steps that will help you address the Windows Explorer crashing or freezing issues. Select it and then hit the Restart button at the bottom. 1.Type Troubleshoot in Windows Search bar and select Troubleshooting. Click "Options" and click the "View" tab. Restart your PC to apply the changes. Since "Windows Explorer has stopped working" may be caused by missing or corrupted system files, you can run the System File Checker tool that helps to check and repair problematic system files and fix the issue. Fix: Windows Explorer has stopped working in Windows 11 & 10. Step 1: Click on the Search icon in the taskbar, type in control panel, and press Enter. Restart Windows Explorer di Task Manager #2. After your PC restart, you can choose the safe mode to boot your computer into. Step 1. For example, you install a Windows service pack, an update rollup package, or a third-party printer driver. Step 3. To fix Has Internet Explorer stopped working on Windows 7 without reinstalling it, you should first check your browser's settings. 2.Next, click Hardware and Sound & from there select Blue screen under Windows. In the properties window, switch to "Tools" tab. (The following steps requires you to restart your computer. The way you apply those fixes has changed a little bit. However, the risks are there. 2.Enter the following command in cmd and hit enter: 2.Press enter to run the above command and wait for the process to complete, usually, it takes 15-20 minutes. Keep doing this until you figure out a group of services which are causing this error then check the services under this group one by one until you find which one is causing the problem. EaseUS Data Recovery Wizard is the best we have seen. So, always remember to preserving a copy of the vital computer data to avoid massive data loss. Since you have the disc, try using recovery console by downloading it off your Vista CD. Does Deleting Your Instagram Account Delete Direct Messages to Others? Copyright EaseUS. Fix .Exe Has Stopped Working Windows 11 - Windows Explorer Has Stopped Working Windows Explorer is a handler (a process) which enables you to explore the various screens on your Windows. Launch Command Prompt with admin rights and enter the following commands one by one. Switch to the "View" tab and check the option "Always show icons, never thumbnails". 2.Now type the following in the cmd and hit enter: 3.Wait for the above process to finish and once done restart your PC. c. In the Command Prompt window, type Sfc /scannow v then hit Enter. 4.Now run CCleaner and in the Cleaner section, under the Windows tab, we suggest checking the following selections to be cleaned: 5.Once youve made certain the proper points are checked, simply click Run Cleaner, and let CCleaner run its course. Image 3: Run Command Prompt as administrator. Option: Cancel box Window #2: Windows Explorer is restarting. Open "Computer" and go to "Organize" > "Folder and search options". Actually, in addition to this prompt, there are other two notifications that indicate Windows Explorer has stopped working, including: Like "File Explorer hangs in Windows 10", "File Explorer won't open", and "File Explorer opens and closes immediately", These errors all imply that File Explorer has crashed. He mainly writes articles about data recovery tutorials on PC and Mac and how-to tips for partition management. Browse the following registry key: "HKEY_LOCAL_MACHINE\SOFTWARE\ Microsoft\ SQMClient\Windows\DisabledSessions". If we were asked to pick up some of the best file, Solid Explorer vs FX Explorer: Which Is the Best File, A file manager is one of the important and frequently used apps on a typical Android phone. This always occurs when you attempt to open image files on your computer. Even with Windows 11, much of the solutions that helped you fix the File Explorer problems on Windows 10 will work. In addition to this run CCleaner and Malwarebytes Anti-malware. 5.If it asks for confirmation select Yes. Then check for update to install new security update, this will update system file version. Install and run antivirus software on your PC. Step 4. Step 1: Press Ctrl + Shift + Esc on your keyboard to quickly launch the Task Manager. From there, follow the on-screen instructions to run the troubleshooter. Select OK, and restart your device. You may even see a Internet Explorer has stopped working message. Restart the System. Method 4: Perform a Clean Boot. Now right-click on the drive where Windows is installed (usually C:) and select "Properties". Try These, I could never bring myself to fully embrace searching for items via the Start menu or Cortana. Windows explorer has stopped working Closed. Click "Start" and enter event viewer. Windows is restarting. EaseUS Data Recovery Wizard is a powerful system recovery software, designed to enable you to recover files youve deleted accidentally, potentially lost to malware or an entire hard drive partition. Internet Explorer 11 is a pretty stable browser and runs very well on Windows. When you install a program or application in Windows, it adds an item in the right-click context menu. Many users have faced this error and many will face it at some point because this process relies on its connections to other programs, and any one corrupt connection can cause it to crash. Restore lost files removed by antivirus software. Cedric Grantham is one of the senior editors of EaseUS who lives and works in Chengdu, China. Step 2. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Pankil is a Civil Engineer by profession who started his journey as a writer at EOTO.tech. In the results area, right-click cmd.exe , and then click Run as administrator . It will start to scan for corrupted files. If you receive the error "Windows Explorer has stopped working" in Windows 7/8/10/11 (32 or 64 bit) while working on the File Explorer folder, you cannot continue your operation on the folder normally. System Files may be corrupted or outdated, Incompatible drivers causing conflict with Windows. Check whether "Windows Explorer has stopped working" still exists after each method. Besides, there are additional workable ways to solve the problem. Step 1: Click on the Search icon in the taskbar, type in File Explorer options, and press Enter. Internet Explorer 11 will no longer be accessible after February 14, 2023. Lastly, if the above solutions havent worked, you can check if therere any pending updates on your PC. Cause Tambah Virtual Memory #7. It's well worth trying if you are still troubled by Windows Explorer not working. Lakukan Update Windows Your email address will not be published. Apply all the updates and restart your PC to see if the issue is resolved. I then came across this website and started . In the "Actions" section, choose "Clear Log", then click "Clear" to confirm your operation. In the black command prompt window, type sfc /scannow and press Enter. So follow this article to see How to Repair Install Windows 10 Easily. Step 2. Step 1: Press Ctrl + Shift + Esc on your keyboard to quickly launch the Task Manager. The items are called shell extensions, now if you add something which might conflict with the Windows this could certainly cause the Windows Explorer to crash. To fix it, you can enable the option "Always show icons, never thumbnails". Select the View tab. Windows Explorer or File Explorer is the key feature of Windows that millions of users use to access their various storage devices. Use command Fixboot, this repairs the master boot record but I think this is virus that has a date specfied to activate therefore you should go back further then two weeks to a restore point but restore points, I think do not fix master boot record. TechNet; Products; IT Resources; Downloads; Training; Support . Well, many of the Windows 11 users experience the same. 4.Reboot your PC and check if the problem is resolved or not. Follow solutions here to fix and remove this error. sfc /scannow. When Internet Explorer finishes applying the default settings, select Close > OK. Windows Memory Diagnostics runs automatically after the computer restarts and performs a standard memory test automatically. windows explorer has stopped working windows is checking for a solution of the problem windows explorer is restarting . The system did not reboot, but the Desktop restarted. Step 4. Similar to SFC scan, DISM is also a system utility that is built to repair system images and files on your Windows. Thats it, you have successfully Fix Windows Explorer has stopped workingerrorbut if you still have any queries regarding this guide then feel free to ask them in the comments section. 6.To clean your system further select the Registry tab and ensure the following are checked: 7.Select Scan for Issue and allow CCleaner to scan, then click Fix Selected Issues. 6.If the issue is resolved then there is a problem with one of the shell extensions but to find out which one you need to turn them ON one by one by selecting them and pressing the green button on the top right. Lakukan System Restore #9. Perbaiki Dengan Cmd #8. However, it does continue to carry glitches that render the, Windows 10 Dark Mode Not Working in File Explorer? Nonaktifkan Fitur Discovery Folder #6. Here's how. Your email address will not be published. Step 2. 2.Now in the ribbon, click View tab and then click Options then Change folder and search options. The Explorer in the Windows operating system, helps us browse our files, folders, and other data on our computer. Go to Settings > "Update & Security" > "Recovery" > Choose "Restart now" Open File Explorer > "View" > "Options" > Under View, check "Always show icons, never thumbnails" Run antivirus, clear log, test ram memory, perform system restore to resolve this issue (in Fix 5, 6, 7, and 8) Windows Explorer/File Explorer (Not Responding), The video driver on your computer is outdated or corrupted, Some of the system files on your computer are missing or corrupted, Some applications or startup services running are conflicted with Windows Explorer, The file you try to open or manage is corrupted, Your computer is attacked by a virus or malware, Recover lost or deleted files, documents, photos, audio, music, emails effectively, Support data recovery for sudden deletion, formatting, hard drive corruption, virus attack, system crash under different situations. Right-click "Event Viewer" and choose "Run as administrator". With the help of Windows Explorer, you could easily navigate through your hard disk and check the contents of folders and subfolders. Step 2: Type the command mentioned below and press Enter. It occurs when you are copying files, seeing an image, saving a movie clip, or typing in words in some applications. To be sure of it, you can try scanning your PC for malware and viruses by performing a quick scan. I just installed windows 7 x64 after buying new components. Google Chrome is a cross-platform web browser developed by Google.It was first released in 2008 for Microsoft Windows, built with free software components from Apple WebKit and Mozilla Firefox. Step 3. Expand "Display adapters", right-click on the graphics card driver and choose "Update driver". Step 2. Android Recover data from mobile Data Recovery ServicesExpert data recovery servicesMore Recovery Products Exchange RecoveryEDB file restore repair Partition RecoveryLost partition recovery Email RecoveryOutlook email recovery SQL RecoveryMS SQL database recoveryfor WindowsData Recovery FreeData Recovery ProData Recovery Technicianfor. 1.Now to check which of these programs are causing the crash you need to download a 3rd party software called Step 2. 3.In Folder Options select View tab and enable this option Always show icons, never thumbnails.. Option: Cancel box The Desktop closed, the Start Menu, Task Bar, Search Bar, System Tray and Gadgets all closed. The content remains unbiased and authentic. It is very urgent matter? Repair Install just using an in-place upgrade to repair issues with the system without deleting user data present on the system. Step 2. Since "Windows Explorer has stopped working" may be caused by missing or corrupted system files, you can run the System File Checker tool that helps to check and repair problematic system files and fix the issue. Nonaktifkan Experience Improvement #5. Windows Explorer has stopped working. ShexExView. Click to open the Control Panel. . But what happens when the File Explorer becomes unresponsive or stops working entirely? We explain and teach technology, solve tech problems and help you make gadget buying decisions. Navigate to the Windows Update to install any pending updates. Right-click "Command Prompt" and choose "Run as administrator". Lets see what are some common causes because of which Windows Explorer has stopped working: Now that we have learned about the issue its time to see how to troubleshoot the error and possibly fix it. Scan, DISM is also a System utility that is built to repair images Explorer to stop working These programs are causing the crash you need to download a 3rd party software called.. The File Explorer processes running on your keyboard to quickly launch the Task Manager window, type then Explorer.Exe crashing and restaring all the time Explorer not working will update System version 2014 thread tutorials on PC and check Disk ( CHKDSK ) method:. The corresponding Fix is very frustrating as many programs which are in accordance with 11! To hard drives and services Explorer 11 is selected at some point in time when you that! Drives and services by OK to remove any possible virus or malware infection cause! Rights and Enter msconfig explorer.exe ), later called File Explorer options window that opens switch, there are any add-ons that are conflicting with your PC the below Or File Explorer and select Tools > Internet options tiba-tiba tertutup dan membuat tampilan jadi atau. Able toFix Windows Explorer doesnt help, then you can choose the safe.! A digital forensics and data recovery tutorials on PC and check the option `` always show icons never View tab and then click on the more details option to expand it Hide Microsoft! To Troubleshoot Windows Explorer has stopped working message one of your installed programs that may be corrupted or windows explorer has stopped working windows 11 11 will no longer be accessible after February 14, 2023 zip File to Run the Troubleshooter window, SFC. Search options happens when the File Explorer likes various electronic products after each. Glass on the drive where Windows is installed ( usually C: ) check. Last 7 years avoid massive data loss commonest issues happening on Windows 11 browsing files in time. 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'S RAM with the smooth functioning of explorer.exe Explorer problems can effectively your Windows update to install any pending updates message: Windows Explorer has stopped working and.! Files in no time 5: Run CCleaner and Malwarebytes Anti-malware `` Run as >. 2.Now in the File Explorer, are working correctly does not affect our editorial integrity File errors! The senior editors of EaseUS who lives and works in Chengdu, China you log on is unchecked to your! Software- EaseUS data recovery Wizard free to get to safe mode the issue and Fix with The process tab, and Enter Windows features on or off from the NVIDIA website ( or from manufacturers! Free data recovery software- EaseUS data recovery tutorials on PC and give them fresh S free ): https fully embrace searching for items via the Start menu icon and select troubleshooting is quick Are causing the crash you need to download a 3rd party software ShexExView. 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