Greyhound overbooks us all the time, they said. I was told all USA bus Terminals are manned to ensure safety of passengers in transit.I was shocked to learn that the passengers are on their own for the 5 hours 'layover' at Coquitlam on the 9.50pm bus journey from Seattle to 8.20am arrival at Chilliwack!!?? His ticket said his bus would be with a third party a bus carrier that Greyhound contracted with. T/A Bus Driver/Plant Operator (Former Employee) - Greyhound Wheatstone Project Onslow WA - 3 June 2016. However, you may visit "Cookie Settings" to provide a controlled consent. I dont know whether the passengers in this incident were reimbursed but I can tell you that Greyhound has a troubled history of refusing to refund people for buses that the company cancels or overbooks. She announced that the radiator had lost water, and contacted her supervisor, who said help. The cookie is used to store the user consent for the cookies in the category "Performance". Greyhound should have sent a replacement bus for you and the other passengers promptly. It pulled into a little town, Myers, so the passengers would not have to wait on the highway. Greyhound will sell an unlimited number of tickets for any given bus. If you are planning a trip on the Greyhound bus there are a few things you need to know. ( So Cal Metro) Miriam says she bought a Greyhound ticket in November, but the bus skipped her stop without notifying her . Your rights, for most cases, are limited, restricted to what the customer service rep that day might offer.You can also file a complaint with the Department of Transportation here. An email has been sent to email@email.com, CS Agent: {{AgentName}} Agency: {{AgencyNumber}}. Member Benefits: Fewer Ads! Greyhound said that while it does not use metal detectors at all of its locations, its safety practices are similar to other bus companies. For customer Service: If you miss your bus you can usually get on the next bus. If Greyhound somehow was responsible they will print you a new ticket for free. The first step is to determine whether you're eligible for a refund; if you are, . This was a very unfortunate and inconvenient experience for me, she told Christopher Elliott of, for help. I'm going to tell you about my travel hack. As far as I know, they basically don't care what you take on the bus as long as you're not smuggling drugs or giant-ass knives. You can ship up to 5 pieces of excess baggage through our package shipping company, Greyhound Package Express, including overweight baggage. So the only person who can do that is them. By now, TK was angry, frustrated, and worried about how hed get home. And, get in line as quickly as possible. The shock horror was we were turfed out to fend for ourselves from 1.30am to 6.30am as the station is closed! The passengers and the driver safely disembarked, shaken, but in good health. However, if the train you purchased a ticket for is cancelled or delayed and as a result you decide not to travel a refund will be offered on completely unused tickets and . It can take a while, and the merchant could contest it, but most likely, this is the most straightforward way to a refund. Greyhound needs to get some corporate pride and integrity. If you have more than one set of tickets, a paperclip to separate them by person would be good. Choosing the right fare If something comes up and you need to cancel or postpone your trip, you'll be able to get a refund or exchange depending on the type of fare you've chosen. Only if you really have to and you are in a limited budget will I suggest you ride theses buses! Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. "Sorry to hear about your ordeal! There's nothing we can do, the driver informed the waiting passengers. You file the claim with your own insurance company. The cookie is used to store the user consent for the cookies in the category "Other. You can read more travel tips on his blog, elliott.org, or email him at chris@elliott.org. I am an overseas visitor. If it's a suitcase, they may ask to check in (which goes in the check in bin in the belly of the bus). Any passengers wishing to discuss their upcoming or recent travel please feel free to contact us on 1300 473 946 or customerservice@greyhound.com.au Enhanced cleaning Bleach-based agent Hand sanitiser On every service The only exception to this rule is when VLP (Valley Transit) or COP (Capital Colonial) is the carrier. When I pressed the point home how insane that was she declined to elaborate. Do they search your bags on a Greyhound bus? Its contract promises to make "alternate arrangements" which may include covering your hotel for a night. If you have a trip planned that includes transportation on a Greyhound bus, and you have to cancel your holiday, you might be able to get a refund of the purchase price. Which company took over Greyhound? No notice at all! Somebody started smoking and honestly I felt better bacause it subsided the intense smell of other stuff. Arrived at the station 30 minutes before, ONE HOUR LATER still no bus. While Greyhound makes every effort to provide on-time service, it does not guarantee its departure and arrival times, which may be affected by any number of factors including weather, traffic, or mechanical problems. The passengers were in need of food and water for the long wait. The bus shortly broke down due to a radiator problem. What happens if I miss my Greyhound bus? To change your ticket, contact Greyhound directly at +1 (800) 231-2222; there is a $20 fee for rescheduling Greyhound tickets. I'm hoping none of you work for Greyhound bus lines and hope more desperately none of you are the police. Greyhound bus tickets can be found at the greyhound bus company website. Answered on Apr 16, 2021. In order to be out of harm's way, the driver was able to pull into the small town of Myers Flat. I decided to take bus to Pittsburgh and give myself a break from driving as I travel weekly to attend my son's college football games. You can use either your email or Road Rewards Member ID number to sign in. Hopefully, you got a police report and contacted your insurance company . Even if theres a fire on it. That might not be a lot to some of the cities residents, but San Francisco famously has a hugeincome inequality problem. #1. Thats true even though vastly more people get on a bus, train or subway than on planes each day. Below are a list of things I wish I had known before I took my first trip on Greyhound. Another bus was in Arcata, but no driver was available. Greyhound does not have advocates like the trains do, either. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Or they rode a bus once and saw a black person and are still traumatized by that experience. We also use third-party cookies that help us analyze and understand how you use this website. Changes only include the date and time of the trip, not the departure or arrival locations. Feb 4, 2017. To opt out, or for details on what we collect and why, and your privacy rights and how to exercise them, visit our privacy policy. Sorted by: 1. What happens if Greyhound loses your bag? Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. You bought this on Greyhound.com, and sent the funds to them, they explained. Most buses will allow you to bring hand luggage onto the bus, but due to the limited space, you might not be able to bring the same size of suitcase as you are used to when you travel by plane, so make sure to have a smaller bag for your valuables. They apologized. 2. Customer service is lacking greatly! The driver pulled over to the shoulder. You will have to show your ticket whenever . The easiest and cheapest way to buy Greyhound Tickets, Passes and Packages is to book directly on our website. There was no wifi and we were discouraged from using the on board bathroom. And if we cant find it, or its damaged, you may be eligible for compensation. You are pretty safe inside the Greyhound bus station, but outside is a whole different ballgame. It also makes Greyhound's decision in 2015 to offer real-time GPS satellite tracking of its buses puzzling. To complete the application, two signatures are required. All connections for other passengers were missed without apology or accommodation. That they hate these things as a result of abuse suffered during racing is a fallacy. Yes, but a charge will apply you can bring three additional items of checked baggage weighing a maximum of 20kg (44lb) each at a cost of $10 per item. BusTracker allows you to search for a bus by schedule number, departure city or. John called the contracted carrier, a small regional business. Your Ticket is Your Lifeline. Apparently, if theres a cancellation, in some cases (though not clarified which ones) she said that other accommodations are offered by the station, depending on the amount of time the customer will spend waiting for another schedule. travellers can consider to Greyhound services: Route cancelled: Calgary - Kelowna - Kamloops - Vancouver. To pick who would get the coveted seats, he wrote the passengers names on a scrap of paper, and had John and the others draw straws. Texarkana isn't a typical bucket list destination, but it's my musical inspiration. Exchanges He rented a car from Hertz, and drove to his mother's house. Since we only travelled from the Bronx, we did not have to stand for more than half an hour. When the bus arrived, John and the other people waiting in line were informed it was overbooked. The passengers are exposed to very unruly people. Opinions expressed by Forbes Contributors are their own. Instead of $70-ish to get there, his trip ended up being around $450. Use your rewards to save money on future trips. These cookies track visitors across websites and collect information to provide customized ads. He arrived at the station with plenty of time to spare, and showed the station officers his ticket so as to know where to sit. Additionally, Greyhound may ask you to present your ID when boarding the bus. There will be a $20 fee if you were the reason you missed your bus. Bring 1 carry on bag on the bus with you and store up to 3 bags under the bus. At a minimum, Greyhound should have quickly refunded your ticket. While waiting for the bus to arrive at the origination terminal, an announcement came over the speaker stating that our bus was delayed. But, it adds, Greyhound will make "reasonable attempts" to minimize the delays or make alternate arrangements to enable bus travel to your final destination. Feeling Coquitlam is not safe for single women, the driver drove us to Vancouver, 20 min away. If it's a back pack or something similar, you can carry it with you. If it's your first time on a Greyhound bus, allow yourself enough time to get checked in and find your gate. In other sectors of the travel industry, that wouldnt fly, he said. Airlines, for example, compensate passengers when there's a mechanical delay. From their website. Never again! 12.21.09 9:30 AM EDT By Phil Villarreal. FirstGroup acquired Greyhound back in 2007 in a $3.6 billion deal, part of a bigger strategy to take on the U.S. market (it also bought Ryder, the yellow school bus network, around the same time).2021-10-21 Some of their routes are very profitable, but others are only marginally profitable. This cookie is set by GDPR Cookie Consent plugin. Drivers and terminal employees also are trained on security procedures. My understanding is that we are under the care of Greyhound bus from embark at Seattle to destination at Chilliwack. Greyhound's Terms and Conditions of Purchase & Carriage, the legal agreement between you and the company, says that it is not responsible for keeping its schedules. Allow time for the cashier to print the tickets. In other words, the radiator problem you experienced was preventable by Greyhound, but the company says it isn't liable. In December 2018, a Greyhound bus traveling from San Francisco to Los Angeles burst into flames. You need to submit a baggage claim form at your local terminal within 30 days of arriving at your destination (for lost baggage) or 7 days after receiving your baggage (for damaged baggage), and the claim process takes 60-90 days from the time we receive your form. 400 runaway kids get a free Greyhound ride home every year thanks to National Runaway Safeline, one of our charitable organizations. Each bag stored under the bus must be appropriately tagged. (Pat Fogg . Wifi does not work! I have not received any response. 1 What happens if Greyhound loses your bag? The only exception would be something like peak v. off peak. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. It is your personal ticket kiosk - in the palm of your hand. in Oakland, and occurred within forty minutes of the bus leaving the depot. 1 Answer. Chat with Local gun shops, ranges, trainers & other businesses. 1st under the bus bag is free, 2nd one is free with our Flexible fare, or 2nd & 3rd $20 each with all other fares.Baggage allowance at a glance. If you are unable to travel on your scheduled departure date, you can contact Greyhound directly at +1 (800) 231-2222 and change your ticket for a $20.00 fee prior to the date of departure. Take John T., who in November 2018 was traveling home from Baltimore to his family for Thanksgiving. travel refunds buses greyhound. This will also be your ID tag. I boarded a Greyhound bus from Arcata, Calif., to Oakland, at 9:30 a.m. A few miles down the road, the bus broke down on Highway 101. What happens if you miss your Greyhound transfer? TwistedJester. Discuss all aspects of firearm ownership. read more, On Sunday October 30th 2022, I took the Greyhound bus from Ann Arbor, Michigan at 5:05 pm to John got the short straw. I purchased a ticket for bus fare to DC. But I've only ever had to take carry on luggage, so it might be different for stuff you have to put under the bus. All eastbound freeway lanes were closed till the blaze was resolved. As a result, I had the unanticipated expenses of an overnight stay plus transportation costs the next day. Pisano wants the cost of her ticket and her extra hotel night refunded. Box 660691, MS 470 Dallas, TX 75266-0691 Follow along to stay up to date with all things Greyhound. What happens to atoms during chemical reaction? You can enter the last name of any passenger on the booking. If a Greyhound bus hit your vehicle, you shouldn't need their insurance information. fatal Greyhound bus crash in San Jose, Calif. (AP Photo/Noah Berger). Making you wait 10 hours isnt reasonable, he wrote on his website. Check out our featured destinations for some travel inspiration. Recommended experiences in and around United States. Can I carry luggage in bus? That might be little comfort to people whove struggled with Greyhounds lack of customer care, but its a start. A: Greyhound should have sent a replacement bus for you and the other passengers promptly. Effective immediately (4/19/2022), masks are optional for all employees and customers inside our terminals and onboard our buses. Im talking about refunds. [But] its contract promises to make alternate arrangements which may include covering your hotel for a night. Pisano was refunded in full after he interceded, There are more and more horror stories from being sold a ticket on a bus that, . An unhappy work place. I still think Greyhound is a great way to travel the country if you are on a tight. She announced that the radiator had lost water, and contacted her supervisor, who said help was on the way. It does not store any personal data. Find great hotel deals for your next trip. Last year, retired librarian Vivian Pisano boarded a Greyhound from Arcata, California to Oakland, California. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. This is the version of our website addressed to speakers of English in the United States. What can help is making sure you always pay with your credit card, which will likely refund you if you dispute the charge. In December 2018, a Greyhound bus traveling from San Francisco to Los Angeles burst into flames. How do I contact Greyhound customer service? Okay so I was using the bathroom and made sure I had locked the door after stepping in to the bathroom on the bus and as I was getting up after using it someone had just pulled the door open on me and everyone that was outside of the door had seen my lower half as I was trying to pull up my pants I was so Humiliated and Embarrassed that three people had. The bus to his home town in rural Maryland only ran twice a day, and he wanted to make sure he had a seat - he couldn't miss his mothers cooking! It agreed to refund your ticket and cover your hotel costs. While you are traveling on Greyhound keep your ticket with you at all times. Youll have to contact Greyhound. The bus left. In March 2019, the company reported a 0.2% revenue growth in Greyhound Lines, an amount that likely won't affect their losses from last year. Instead, she took a local bus back to Arcata, spent a night in a hotel, and boarded a fresh bus the next day. Forty minutes into their trip, the bus engine blew out, and the bus filled with smoke. Well, theres a. account, but they have such a volume of inquiries that they don't respond to every case (they didn't with John). Management controlled from Head Office. In October 2018, Erica M. (last name redacted for privacy reasons) was traveling from Atlanta to New York on a Greyhound bus with her two toddlers. This was a very unfortunate and inconvenient experience for me (and for the other passengers). Because greyhounds are sensitive dogs, there are certain things that are universally hated by most of them. If your subscription endseither because it expires, or because you decide to cancelyour access to Microsoft 365 services, applications, and customer data go through multiple states before the subscription is fully turned off, or deleted.If you are aware of this progression, you'll be better equipped to return your subscription to an active state before it's too late, or . Can I get a refund? he asked. Nope because they contacted his ride with a third party that didn't count. The Kamloops -Vancouver option is available . But I did! he replied. At 12:01am that morning, the bus stopped off in Alberta, making its way east towards Winnipeg. After over an hour, our driver said the company was bringing a replacement bus from San Francisco. What's interesting about this clause is that Greyhound is explicitly saying it isn't responsible for failing to maintain its buses. Greyhound Canada is shutting down its Western Canada bus routes on Oct. 31. You need to call the third party, they told him. To get a refund, they gave him a paper form and told him to mail it in. Christopher Elliott is the ombudsman for National Geographic Traveler magazine and the author of "How to Be the World's Smartest Traveler." Making you wait 10 hours isn't reasonable. Youd think the least the bus company could do would be to reimburse them for the money they paid for a journey they didn't get to take through no fault of their own. Arrive at least an hour before departure. In December 2018, a Greyhound bus traveling from San Francisco to Los Angeles burst into. This happened on the highway 580 interchange in Oakland, and occurred within forty minutes of the bus leaving the depot. I wrote a letter to Greyhound asking for a refund, and followed up a month later. Use 8-15 characters, including both letters and numbers. Toilet is very smelly! For groups of 5 or more please call us at 1-844-477-8747. Breatho Check,Pre start bus,pick up and transport workers onto site,clean bus,check bus for faults. You may have to get a new ticket printed. read more. That seems logical, but apparently not to Greyhound. You can change the following information in your booking: *If you would like to change the departure time or destination, you must first cancel the part of the trip you wish to change. That was the only bus I used to travel. Bring the confirmation email's reference number with you. Whether it comes that night or the next day doesn't really matter. After which, you will receive a voucher in the amount of the ticket's value minus any applicable cancellation fees. (but many report they don't respond) and Elliot lists a number of alternative contacts on his website, including, Your rights, for most cases, are limited, restricted to what the customer service rep that day might offer.You can also file a complaint with the Department of Transportation, But this behavior is hurting Greyhound's bottom line. This meant we would not reach Oakland until after midnight. I also would have made my own arrangements for a hotel after . The driver pulled over to the shoulder. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. All eastbound freeway lanes were closed till the blaze was resolved. Tripadvisor performs checks on reviews. Analytical cookies are used to understand how visitors interact with the website. Greyhound is not liable for any inconvenience or expense caused as a result of such a delay. You can find vintage greyhound tickets on eBay,amazon and other various online stores. saggio on June 2007. Pisano reached out toElliott Advocacy for help.
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