To do this, go to the start menu and click on 'Run' and enter "Devmgmt.msc.". Hi, I'm Eric the blogger behind ReadyToDiy.com. Disconnect both ends of the video cable and check for damaged or bent pins. Why does the fan stop working after connecting to the laptop? If your Dell laptop docking station network connection isnt working, from your laptop, go to Settings > Network and Internet > Dell Giga Ethernet > Configure > Advanced > update the MAC address with the value of your ethernet MAC address > take out - from the MAC address > Ok.. Your monitor may support higher resolutions than what the docking station can support. Instructions First, verify that you have a WD19TB dock. Reconnect the docking connector. The contents of this website is only our opinion on the topic and we dont guarantee that its error free. DP1.4 + HDMI2.0: QHD (2560 x 1440) @60 Hz, DP1.4 + MFDP Type-C: QHD (2560 x 1440) @60 Hz, DP 1.4 + DP 1.4 + HDMI 2.0 - 3 x QHD (2560 x 1440) @ 60 Hz, DP 1.4 + DP 1.4 + MFDP Type-C - QHD (2560 x 1440) @ 60 Hz, DP 1.4 + DP 1.4 - 4k (3840 x 2160) @ 60 Hz, DP 1.4 + HDMI 2.0 - 4k (3840 x 2160) @ 60 Hz, DP 1.4 + MFDP Type-C - 4k (3840 x 2160) @ 60 Hz, DP 1.4 + DP 1.4 + HDMI 2.0 - QHD (2560 x 1440) @ 60 Hz, DP 1.4 (Daisy-chain 2 x QHD 2560 x 1440 @30 Hz) + DP 1.4 + HDMI 2.0 -QHD (2560 x 1440) @ 60 Hz, DP 1.4 (Daisy-chain 2 x QHD 2560 x 1440 @30Hz) + DP 1.4 + MFDP Type-C - QHD (2560 x 1440) @ 60 Hz. This topic has been locked by an administrator and is no longer open for commenting. https://www.dell.com/support/home/en-au/drivers/driversdetails?driverid=wmm77 Which Dell laptops are compatible with Dell Performance Docking Station WD19DC/WD19DCS docking station? the adapter no long shows in network properties. Microsoft Windows operating system includes the VGA graphics drivers only. Go to the Advanced Tab. Once this happens, please unplug the Type-C cable from the laptop and remove the docks power. Make sure the cable LED of your docking station is ON. Verify that the external monitor/s are connected to Dell Performance Docking Station WD19DC. For more information, see Guide to USB Type-C. DisplayPort over USB-C enables the delivery of full DisplayPort A/V performance (driving monitor resolutions of 4K and beyond), SuperSpeed USB (USB 3.1) data and up to 100 watts of power with the convenience of reversible plug orientation and cable direction. Power on the docking station. HBR3 is DP 1.4 (8.1 Gbps maximum link rate per lane). Ensure that the RealTek Gigabit Ethernet Controller is installed in the Windows Device Manager. Reconnect the docking cable from the laptop, wait for 15 seconds or more, and then dock again. Last year I connected a DELL Docking Station (D3100) and worked just fine, but in a Win10 update early days of this year (2016) both the Ethernet and Audio Ports stopped working demanding a driver update but the automatic software update didnt work. Find information about drivers, setting up multiple monitors and troubleshooting steps to. Reconnect both ends of the Ethernet cable if the LED is not lit. Disconnect and then reconnect the USB-C cable to your laptop. Make sure the WD19 is connected to AC power. The dock fan will not rotate until the dock is hot enough to trigger a thermal threshold. Reset the monitor to Factory Defaults. Copyright article owner is ReadyToDiy.com for this article. To learn more about setting up and troubleshooting issues with multiple monitor setups, refer to these Dell knowledge-base articles How to Set up Multiple Monitors or How to Troubleshoot Multiple Monitor Issues. Ethernet Not Working Suppose your ethernet connection is failed while you connect the cable with the dell dock. Laptop will support HBR2 if the DisplayPort supports DP 1.2 protocol. If your Dell laptop docking station power button isnt working, it could be that the Dell laptop you are connected to does not have the firmware support for the power button. Open the Windows Display Properties and go to Multiple Displays control to set the display to the extended mode. If the LED indicator is off, try a known good AC adapter. Connecting the laptop to the docking station allows you to access all peripherals (mouse, keyboard, stereo speakers, external hard drive, and large-screen displays) without having to plug each device into the laptop. If you have a Dell laptop docking station and it is not working, continue reading below. Otherwise, continue to the next step. Ensure that the Intel HD Graphics driver is installed in the Windows Device Manager. Dell Performance Docking Station WD19DC supports HDCP up to HDCP 2.2. If your BIOS Setup has a LAN/GBE Enabled/Disabled option, make sure it is set to Enabled. I recently started as a remote manager at a company in a growth cycle. Disconnect and reconnect the monitor/s from the docking station. Check the status LED of the Ethernet cable to confirm connectivity. Flashback: Back on November 3, 1937, Howard Aiken writes to J.W. Solution: Unplug the network lead and power from the dock, wait 5 seconds and plug them back in. Refer to the Display Resolution Table below for more details about the supported resolution when connecting multiple monitors to the docking station. Copyright protected content owner: ReadyToDIY.com and was initially posted on 2022-03-26. Does the Dell Performance Docking Station WD19DC work with a non-Dell laptop? To do this, you should be able to press the power button on the docking station and the device will have power. The video on the attached monitor is distorted or flickering. Once you have verified the WD19TB dock, shut down the laptop. Uncheck the option Control WLAN radio in BIOS. Does anyone know if there are any free training anywhere ? As previously noted, in order for the docking station to work in any capacity, the device must be turned on. If the BIOS Setup on your laptop has a USB Configuration page, check the following option to enable docking station function in a pre-OS environment: Alert message "You have attached an undersized power adapter to your system" is displayed when the docking station is connected to your laptop. Try with a different monitor and cable that is known to be good, if possible. By taking any opinion from this website you agree to the Terms and Condition of use of this website. When laptop or dock is moved the cable LED turns off. HBR2 is DP 1.2 (5.4 Gbps maximum link rate per lane). Then, plug in the dock power to recover the dock back online. Then, power on the docking station by connecting a power adapter to the dock before connecting the Type-C cable to your laptop. Dell Performance Docking Station WD19DC/WD19DCS works with laptops that support dual USB-C ports that support DisplayPort over USB-C. Check the LED indicator on the AC adapter plug. View orders and track your shipping status, Create and access a list of your products. The docking station is capable of connecting a number of different devices, offers USB charging, and can even connect to the internet without ever having to worry about founding another outlet to connect to. Fresh installs of Windows Then click on the Configure. Why do I hear loud fan noise, is there something wrong with docking station? This makes life quite a bit easier for those who need a completely portable set up when using their laptop, but if you have the docking station connected to your device and it is not charging, what could be the cause of this troubling issue? Connect the monitor to the docking station using the DisplayPort, HDMI, or USB-C cable provided with the monitor. Click 'Ok' then open 'Universal Serial Bus' within the Device Manager. As you already know, laptops are designed to be portable devices, which makes them one of the best options for those who need their work or hobbies to go wherever they are, however, there are certain limitations to a Dell laptop. Try to disconnect and reconnect the docking station to the notebook laptop. The docking station supports up to 6* monitors (available on select Dell laptops only) connected simultaneously. DisplayPort is the first A/V protocol to be carried over USB-C. To easily identify if the USB-C port supports DisplayPort over USB-C, look for the DisplayPort icon next to the USB-C port. Our website is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. If only one monitor is shown, while the other is not, go to Windows Display Properties, and under Multiple Displays, select the output for the second monitor. Go to device manager 3. look for Network adapters and right click each one and select properties. How to identify if the USB-C port on my laptop supports DisplayPort over USB-C protocol? But when it is connected through Docking station Right-click on your computer's active network adapter and click on Properties. For Nvidia or AMD discrete graphics, the dock supports three external displays plus the laptop LCD. Even when you restore the AC power, the dock may still not function properly because the dock still needs to negotiate proper power contract with the laptop's Type-C port and establish a laptop EC-to-dock-EC connection. No external display. Monitors with higher resolution require more bandwidth. Check the resolution settings on your laptop. The LED on the power button flashes 3 times to indicate that the self-test passed. While its fun and sometimes more cost effective to Do It Yourself. Option is available in - Settings -> Power Management -> Wireless Radio Control. First power off the docking station by disconnecting the Type-C cable and then removing the power adapter from the dock. As an affiliate of retailers(like Amazon), we earn from qualifying purchases. Before connecting the docking station to your laptop and connecting a monitor and other external devices, ensure to install all the required drivers. Make sure your laptop is connected to the docking station securely. Does the docking station provide power to my laptop? You can enable the video output using the Windows Control Panel or refer to the User Guide of your laptop. If your Dell laptop is not connecting to the docking station, you need to first confirm that the Windows Device Manager is detecting the dock. Welcome to the Snap! With DP overhead, the effective data rate is 6.5 Gbps per lane. When using a Dell laptop docking station, you may not have to have your computer on to complete a variety of different tasks through other devices, but the docking station itself needs to be on. When using a Dell laptop docking station, although you are able to connect a variety of different devices, the primary connection is made for your laptop. leave the ethernet cable plugged directly into your PC for the time being. When you hear loud fan noise, it is warning you that the dock is in some kind of a hot condition. Why does the hardware installation window show up when I connect a USB device to the ports on the docking station? The WD19DC/WD19DCS docking station is also compatible with a laptop that has dual Thunderbolt 3 ports. If you have a Dell laptop docking station and the network connection isnt working, what might be the problem? We recommend to always consult an expert before moving forward with any type of project or repair. Laptop will support HBR3if the DisplayPort supports DP 1.4 protocol. Try plugging the USB device into another port. I'm a homeowner and I like to do things myself. The docking connector has disconnected from the laptop's USB ports. Ensure to select the correct video source on your monitor (refer to your monitors documentation for more information about changing the video source). Cable LED is not ON after it is connected to your host. Ensure to install the latest video drivers from Dell. Uninstalling the drivers hangs the computers. ReadyToDIY is the owner of this article. See the Display Resolution Table for more information about maximum resolution capacity. If you have a Dell laptop docking station and it is not connecting to your laptop, continue reading below. The docking connector has disconnected from the laptop's USB ports. This article may have been automatically translated. The dock NIC had one solid light showing on the port. (WD19DC only). Click on Device Manager in the WinX Menu to launch the Device Manager. Why do the peripheral devices which are connected to the docking station become unresponsive after recovering from a power loss? If the dock is not detected, you may need to install the appropriate drivers so that when the dock is connected it will be recognized. Dell Laptop Screen Freezing/Locking/Rotating. Your daily dose of tech news, in brief. Allow the docking station to auto reset. Dell Hardware Ethernet does not work when connected to docking station (E-port) Posted by Zack9524 on Nov 5th, 2020 at 10:42 AM Needs answer Dell Hardware General Networking Windows 10 I have an Dell E7470 and having issues with Ethernet connection. 5280, 5289, 5290, 5290 2-in-1, 5300 2-in-1, 5300, 5400, 5480, 5490, 5500, 5580 and 5590, 7200 2-in-1, 7280, 7285, 7300, 7380, 7389, 7390, 7390 2-in-1, 7400, 7400 2-in-1, 7480 and 7490. Peripherals connected to the docking station do not work in a pre-OS environment. . If your Dell laptop docking station isnt working, update the MAC address with the value of your ethernet MAC address when using an ethernet cable, confirm that the Windows Device Manager is recognizing the dock, and try completing an auto-reset of the docking station. Locate the, "F2 key" on the keyboard. Allow the docking station to reset automatically. Second, install the AMD Discrete Graphics driver applicable to your laptop. 2. If the LED is off, try with a known-good ac adapter. If your Dell laptop docking station has no power, disconnect all cables, including the AC adaptor, and allow it to sit for 3 minutes to auto-reset. For example, the vent in the dock may be blocked or the dock is working in a high working-temperature environment (> 35C). Our Dell dock is designed to operate on AC power only, and it does not support laptop power source back (powered by laptop Type-C port). No video on the monitors that are attached to the High Definition Multimedia Interface (HDMI), or DisplayPort (DP) port on the docking station. Remove "-" from your Ethernet MAC Address and Click Ok. Else, proceed to the next step. This is a simple process, but if you go to turn on the docking station and notice that there is no power, you are left with a block of equipment that is essentially useless. To see if this is the case, be sure to update your laptop with the most recent firmware then try the power button once more. When I try the home docking station with my personal Asus Win10 laptop, video works . For help with specifications, setup, connecting an external monitor, troubleshooting common issues, and so on, refer to an expanding section below. If your Dell laptop docking station network connection isn't working, from your laptop . Dont use the dock, on-board ethernet is disabled when docks are in use - though ask yourself, do you NEED a gig connection or the dock more? If you put the dock in a heavy loading or a high working-temperature environment, the dock fan may have a chance to work at a high speed. The video on the attached monitor is not displaying as an Extended Monitor. But, this is normal and the fan will work at a low/high speed depending on the work loading. I installed all of the most recent drivers from Dell Command Update and Windows Updates on all laptops, that did not work. USB-C also known as USB Type-C, is an industry standard connector for transmitting both data and power on a single cable. However, if you go to turn on the docking station by using the power button and it is not working, what might the issue be? Avoid moving the laptop/dock when the docking cable is connected to the laptop. In the Device Manager, double-click on the Network adapters section to expand it. Both brand new WD19TBS docking stations work fully with work Dell laptop, and firmware is updated on both (cross-checked). The Dell Performance Docking Station WD19DC/WD19DCS is designed for laptops with dual USB-C ports that support DisplayPort over USB-C protocol. This post was first published on 2022-03-26. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page. Second, install the Nvidia Discrete Graphics Driver applicable to your laptop. Connect the ac adapter to the docking station. 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