3. Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution. Moshi, as usual, have one of the best cables - they have a 1m USB-C to USB-C monitor cable - supporting 4k/60hz - and supporting power delivery up to 100W - available at MacGear - ~$79. One solution, is to add a USB powered monitor. 2020 HP Pavilion 27q | Input Signal Not Found | USB-c to HDMI cable not working. Null Modem Adapters (DB9, DB25) . Check to see if your video card drivers are current. The USB-C might not be "powerful enough" for the display? Power up the computer. In all my years in IT, I have had no issues with USB ports when using the exact same dongle on other devices, including monitors before purchasing this one. U2713H, USB upstream cable not working. I have the same problem than the OP, 2021 model 27UP850 and the USB ports won't work even for charging iPhone, even . Update Your Display Driver. External monitor not working via USB Type-c. 12-14-2020 08:04 PM. This only occurred once though. 2. Refer to this User Guide for contact details. I've had this monitor for a few months now, dealing with the 2 bottom USB ports not functioning. Am I correct, is that what you're telling me? A "USB monitor adapter" is essentially an external graphics card connected via USB. If any device connected to the USB port does not work, we must first check that the USB port meets the energy requirements of the device. It is recommended that you go directly to the video card manufacturer's website to check for the latest drivers. General Hardware. Many USB extension cables are considered passive extension cables. Thank you for your help. So, take your monitor to the nearest repair center and find out what's wrong with your device. This issue is mostly noticed when the Dell monitor is connected to the computer using HDMI or DisplayPort cable. Adding a second or third external monitor Troubleshoot issues that are occurring with an existing setup If your setup has been working well, then suddenly stopped, here are a few things you can try. Type-C cables and ports that for example carry only USB 2.0 or only supply power do exist. I have tried BIOS upgrades, Thunderbolt . Leaving 1 port open for peripherals or a USB hub. I purchased this used monitor and attached to my windows 10 pc and works because I have installed the driver but now after a windows reset doesn't works and I don't remember which driver I have used, maybe I used a driver for windows 7??? These USB cables are longer and cause more interruptions in the power flow. The opinions expressed above are the personal opinions of the authors, not of HP. For example, I have a USB hub that converts from USB-C to 4 x USB 3.0 Type A ports. If it's a hardware problem, I guess it's a new PC or something.I forgot to mention it in my original post, but I have already updated the firmware for the monitor.Thanks so much for confirming my suspicions and getting me some peace of mind. Is this a serious solution? 1. I guess I should return this monitor and never buy anything from DELL again. Push the power button and hold it for 30 seconds. Current configuration is a DELL XPS 13>USB TYPE-C>P2322HE. By using this site, you accept the. But not for the reason of dongle interference. Use a different video cable, video source, video destination, and USB video adapter in your setup to see if the problem persists. After that you must configure the mic in the menu settings // options. finally choose the folder with the same name of the code you took note befeore, then choose folder 0002 and set the RMEnablePhyRepeater entry to 1 (in my case it was set to 0). Setup is as follows: nuc ~> hdmi-out ~> monitor1 (works, although xrandr detects it as a displayport monitor for some reason) nuc ~> displayport over usb type-c ~> monitor2 (monitor is not detected whatsoever, using dp over type-c adapter) After purchasing the NUC and looking over the spec sheet closer I noticed that this generation has removed . It's the same Windows don't recognize the U2713H and I cannot use the Dell Calibration software. Possibly you forced the Windows 7 or 8 driver into Windows 10? From there I have a Ethernet connected, Logitech USB dongle, and a daisy chained DELL P2419H. As long as you can see the "USB Controls" device in Devices of Control Panel after connecting the USB cable between the monitor and the computer, you are fine and the monitor will operate normally so you can use the On-Screen Controls. The monitor reports no signal and Windows 10 reports not recognizing the USB-C device or USB-C device . Product: Pavilion i5-1035G1. I had the same issue and I spent almost 3months to fix the isssue after several attempts performed under the supervision of the HP support. The Power User menu list of programs and options should appear. Then I bought 2 new 3ft USB-C to HDMI cables and now getting . k3333g. Release the keys and power button all at the same time. Connecting to an external monitor with a USB-C-to-display-port cable, and a straight display port cable. Then find and unfold Universal Serial Bus Controllers in the list. Replied on August 13, 2021. Buy online from a huge selection of highest quality cables, . If that doesn't fix it either, then this could either be a hardware issue (if you can test that with another display) or possibly a case of a problem that hasn't been fixed in current firmware yet. Since superseded by DVI, HDMI, and DisplayPort, it's only typically found on older monitors. 2.5mm/3.5mm Cables. All SS USB cables are compatible with USB 2.0 ports, although SS USB cables are slightly thicker than USB 2.0 cables. If you need specs or anything, just say the word.The monitor will run fine on HDMI; but only with a refresh rate of 30, which is very jarring to look at while working. If this is a setup problem, I'll have to invest in another monitor. The usb was not working. I've done everything that I could think of and DELL's troubleshooting tips, and still nothing. It's not just a digital to analogue conversion - like say HDMI - VGA. So far everything works well except for the bottom USB downstream ports. Press Win + R and type in devmgmt.msc to launch the Device Manager. VGA - An older analog standard of video-only cable that gained prominence in the early '90s. I've even tested my XPS 13 on another monitor in our company of the exact same model and everything functions properly. I am assuming this means that I should be able to connect a 2nd monitor using this port. seems to be a usb 3 port problem, I switch upstream cable to a usb 2 port and if I insert a pen drive or sd card on monitor ports I can recognize on windiws 10. This is not enough to get a picture, but you can see the USB-C source show up in the menu on the monitor. So what you are telling me is that DELL made the only monitor in the world that have USB ports that fail to work due to interference from a dongle? Solved. Report abuse. Hello, I have problem with my Dell U2713H. If the front panel USB 3.0 is not working for you, you need to check the internal cable connection. You need to open your PC case and see the motherboard. 1. Tags: HP Spectre x360 Laptop - 15-eb0017nl Microsoft Windows 10 (64-bit) View All (2) These requirements are screen printed on the rear connection plate, they are usually 5V and 1.1A. It comes with a vast array of ports, next-gen plug and play functionality, and rapid charging capabilities (up to 100W for most USB-C notebooks*). Browse DVI Cables. fix utkarsha She has a nasty habit of posting bad suggestions and even downright wrong information, including posting the same wrong information long after it was pointed out to her that the information was wrong. If you want this cable to charge your laptop, it should support the wattage your monitor delivers over this connection. By using this site, you accept the Terms of Use and Rules of Participation. These steps cover the procedure: Right-click on the Windows icon in the bottom-left corner of your display. The 2 type a or type a and b requires you to run a USB cable between your pc usb port to one of those monitor ports. The first was a MacBook and the other was a PC from HP. Learn How to Post and More, Printing Errors or Lights & Stuck Print Jobs, DesignJet, Large Format Printers & Digital Press, Business PCs, Workstations and Point of Sale Systems, Simply ask a new question if you would like to start the discussion again, HP Notebook System BIOS Update (Intel Processors). USB is not normally a video. I've done everything that I could think of and DELL's troubleshooting tips, and still nothing. I have followed the Google help and updated . These USB ports, however, do not work unless you connect your monitor to your computer using a Type-A male to Type-B male USB upstream cable. On the other end of the spectrum, USB powered monitors where USB is also powering the display itself, already consume more than USB 2.0's theoretical 500mA max (they already don't work on . USB Couplers / Adapters. I purchased this laptop thinking that I could get two external monitors connected without any issues, but the USB Type-C to HDMI cable I am trying to use does not recognize the monitor. A USB device is not recognized when it is connected to the USB port on the monitor. DELL-Admin>. LG 27UK850 USB-C not working correctly. Any normal phone charging cable that matches the monitor port (USB 2.0 or USB 3.0) will work. Check input device, volume, etc. 1985-2022, StarTech.com - All rights reserved. Razer.Speedcr0ss Speed Hunter Official Support. External monitor not working with thunderbolt connector. When you test your cables, it is recommended that you do the following: When you test the video cables, video source, video destination, and USB video adapter, it is recommended that you do the following: Check Device Manager under Display adapters, Universal Serial Bus controllers, or USB Display adapters. You can test to make sure that the following components are working correctly and are not the source of the issue: To test your setup components, try the following: Use the video cables, video source, video destination, and USB video adapter in another setup to see if the problem is with the components or the setup. USB-C ports on a monitor offer even more functions. Introducing the Lenovo USB-C Dock (Windows Only) - A Smarter Way to Work. Then, both Red and White RCA plugs from the AV multi, must be connected to the USB dongle through the 3.5 jack found on its side (you need a 2RCA-->3.5 Stereo converter/adapter). This will drain any residual power. If still under warranty, click the "Get help now" icon on the right to start a live chat session.Find your Service Tag. Different Anker device 3. I'm thinking there is a limitation somewhere that is preventing the last 2 bottom USB ports from working, and DELL's documentation is vague, broad, and unhelpful. Test the configuration below =, Logitech USB wireless dongle --> 8-1Empty --> 8-2USB device --> 8-3USB device --> 8-4, If still under warranty, click the "Get help now" icon on the right to start a live chat session.Find your Service Tag. After the installation is complete, restart your PC. Different HDMI cable 2. Antennas. Usb C splitter/hub to transmit video and charging to USb-C male cables. I have also observed another of Dells support programs complain about the power amount coming from the wire being to low wattage to effectively charge the laptop. But then the first problem. I purchased this laptop thinking that I could get two external monitors connected without any issues, but the USB Type-C to HDMI cable I am trying to use does not recognize the monitor. Attach the type-A end of the cable to a type-A port on your computer. So I know it's nothing to do with my computer, drivers, firmware, etc. The HDMI should already be connected to an external display. I connected the given Thunderbolt 3 cable from the monitor to my Laptop's USB-C port and the video display shows up fine. Turn the monitor off and then back on. I recently purchased (HP Laptop and I have been having troubles getting an external monitor to work from the USB Type-C port via a hub with HDMI port. I have checked BIOS to check if thunderbolt was on, which it seems to be. Check documents on compatibility, FAQs, upgrade information and available fixes. Here's a little answer, plug one end of the USB cable that came with your monitor into the USB upstream port on the bottom of the monitor. @oac93 Thunderbolt wouldn't be a factor here unless the display itself supports actual Thunderbolt rather than regular USB-C. You can check if your USB cables are working properly or not by carrying out the above processes on another device. These now do not work and the displays are not recognised. Shut down the laptop and switch it on. Seriously? When I move the mouse to wake up the display again, it disconnects. Start your computer. You can find the solution in this post I wrote today to be helpful to the HP community:External monitor not working with thunderbolt connector. I was able to see both monitors. ), my USB-C to DisplayPort connection (through a USB-C to DisplayPort cable) to a monitor stopped working. They allow you to connect additional peripherals, charge devices, connect media for playback and make it easier to set up your computer and workspace. on the bottom right to say Thanks for helping! I wasn't the only one who laughed at this response. Read the Forum Code of Conduct policy which you agreed to when joining. I use the USB Type-C connection to connect my Dell XPS 15 9560 to an LG 27UK850-W monitor. However, if not, have a look at how the monitor peripheral is identified as a device hooked up to the . USB/PS2 Adapters (Keyboard/Mouse) Audio Video. Ask the community. In macOS, navigate to System Preferences > Displays. Press the power button on the monitor if needed to turn on the monitor. So I changed the logic board and now it is ok. Turn the external display to a different source. Sometimes external devices can have problems with your device drivers. Unit B, Pinnacle 15 Gowerton Road, Brackmills Northampton NN4 7BW United Kingdom, Phone: +44 (0)20 3564 9057 Toll Free: 0800 169 0408. I haven't tried a different TYPE-C cable, which I don't think is the issue. This is a common problem often associated with wireless USB mice as they're used frequently and can easily run out of power. When you test the video cables, video source, video destination, and USB video adapter, it is recommended that you do the following: Check Device Manager under Display adapters, Universal Serial Bus controllers, or USB Display adapters . Step 3: You need to repeat step 2 to uninstall all the USB controllers one by one.
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