Easy to hang with the hardware included.". I bring it up to the cashier to inquire further and see if the have the item in any other color than red. My daughter wanted to go here to pick out some things for her apartment. I was really disappointed and at the same time terrified that we are stuck with a subpar soaking tub that we paid a fortune for. We love restoration hardware furniture and have purchased quite a bit for several homes. Why would I ever want to deal with this company? Upper East Side. Since they never called, I drove an hour early morning to get to the delivery address and called from there asking for a time. But there's more. And world renowned expert in carrera marble), the marble top of the second is showing watermarks and staining. More info. Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. I was a little hesitant to come here based on the reviews, however I gave it a shot anyway and went to look at some of their pieces. Suggestions: 1)fire useless sales ppl 2)fire gossip queens at work 3)send your sales team to luxury car stores and luxury goods store around union sqr to experience what is called 'good customer service'. In 2020 alone, purchases on Etsy generated nearly $4 billion in income for small businesses. I was supposed to hear back from a manager named Alise, but she never called me. These pieces had a 30% off to start with. Wow, so impressed! YUCK, don't go unless you want dirty, spotted broken furniture. And All leather couches eventually look worn - RH couches wear well. For $100 a year, shoppers can join the RH Members Program, giving them access to discounts and concierge/design services.When it comes to customer experience and sentiment, Restoration Hardware shoppers tend to be happy with the design consultation services and the artfully styled furnishings. Me: Which two? If you host dinner parties, weekend in the Hamptons, vacation in the south of France, or just want to show that you use C-notes for Kleenex, this is the place for you. My husband and I came into the store to purchase a sofa bed. Design Plus Gallery presents the St. James Sleigh Daybed. So both the first "first quality" replacement that was to come on Friday was damaged, and then the replacement to replace that one was damaged. I had a horrible and insulting experience at RH. Buyer's Premium 23% RESTORATION HARDWARE CHEST OF DRAWERS Estimate $600 - $800 4 d 2 h 25 m 15 s They even took down my number and contacted me daily so that I could find my item. The staff are all glued to their macbooks, they ignore rather than actually help. We are so happy with the Leather Maxwell couch we bought. delivers nationwide. The guy who greeted us at the door said none of the chandeliers give off good light. The next day, within the two hr. When I first sat down on a deep sofa, Debbie proactively explained the different depths of the sofa although she appeared to be busy at that moment. The fabric is fading into an ugly color. Not sure this is the consumer experience they're going for, but it was vivid. Ugh. I called RH in Palo Alto on Monday to talk to someone about this order. RH Wynne Slipcovered Full Daybed. That was the issue. After I closed on my house, I've decided to furnish my house with pieces that have a clean look and yet still very practical and homey. We will definitely be back and will ask to work with him. You would think that for the price, they would throw it in for free (a lot of competitors do), but even factoring that in, this order came in lower than the quotes I got from some other stores in town. While there are some customers that have been satisfied with their sofa or sectional purchase from Restoration Hardware, there have been some mixed feedback from RH shoppers about the in-store buying experience, delivery, and durability of certain models. I am so happy with the pieces I ordered and I will be back for more! The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. If you continue to use these If you use one of these and buy something, Slumber Search may make a small amount of money. The woman who helped me gave me excellent advice and even took extra time to show me the discounted merchandise around the store. We had to jump through several hurdles and had a lot of difficulty placing our order. (10% off), Sale Price $2,732.80 Buy & sell from everywhere. I drove quite a while to get here, was pretty disappointed. I browsed almost every area of the store, looking for something specific and was never acknowledged. Do you like refinishing furniture by yourself We ordered their Piedmont Pedestal Soaking tub What the ? It's too bad, really, because the story that is told quarterly is a good one. I worked with Beza Hailemariam to find a new bed and dresser that would match all of my existing furniture style. SPONSORED. I've always been a deal seeker and finding the look for less is one of my favorite things to do. Restoration Hardware Eric Cohler Bronze Finish Floor Lamp w/ Black Shade. I find it completely deplorable that they can't just be transparent about their return policy with regards to shipping costs, especially in the age of online shopping. The peasant service standard contrasts the concept the store owner desperately tries to achieve. I have read and accepted Kaiyo's Photos. However, I definitely recommend taking a roll through their excellent showroom. Get pre-loved furniture for less, without the hassle, Easy decision -- we took our $1000 and spent it William Sonoma who is nicer to our planet. $19.48, $24.98 I went to the SF store and found it extremely unfriendly and unhelpful. Chairish uses cookies to enhance your experience, allowing features like. None of the employees so much as said hello during the 15+ minutes that I was in the store. Thank you. $2,732.80, $3,416.00 You'll be surprised at what you find. 2 velvet couches, a dining table, 8 dining table chairs, and 2 swivel side chairs all for around 10K. $841 Set of 2. I have no idea why you would think otherwise if they are including it in your package! . And honestly if you don't want to even engage in the most basic human contact at least grow a pair and stop looking at the ground. It was helpful to see the table and chairs and light fixtures in person. The knotty alder is gorgeous.. i got it with Early American stain which really catches the light and the eyes. (Ok, no biggie, I let that slide ). Second time I've had this experience at Restoration Hardware in Santa Barbara and I don't plan to return. The office was only used on weekends when I was not traveling for work. Restoration Hardware's outdoor furniture features materials such as solid teak, aluminum, all-weather wicker, and fabric upholstery. I and am familiar with the Pottery Barn warehouse in Alameda. Style has no bearing on the structure or materials. Does shopping on Etsy help support small businesses? Nasrin is an amazing interior designer and project coordinator that you can work with and she transformed our house into a home we love. What I'm surprised about is that they didn't come to our home to physically look inside the house before they did the design. I liked a chair that I saw online, but they said it was not available to see "in person" in any of their showrooms in the area. Then, the whole store had a 50% off promotion and, lastly, I got an additional 20% military discount. One person is filling the doggy water bowl while another girl is talking non-stop about her love of dogs and how she wants to own 5 dogs some day. $5.29, $6.23 Beautiful furniture though, and I do have to say that because their pieces are so gorgeous, I will purchase from them again. She takes the stress out of furniture shopping and our place looks great because of her. (22% off), Sale Price $32.79 That was the beginning of the worst delivery experience I can imagine, especially from a "high end" company like RH. I'm very disappointed that the store didn't shrink wrap the item like they said they would do. But when I got there it was a lot of over priced damaged furniture. Pick up from our warehouse in Culver City. After multiple structural failures of the original couch, since it was assembled with short, fat, smooth nails that would just pull out of the frame, I was offered a new couch. In fact, they went above and beyond to make sure that we are taken care. The nation-wide nature of Restoration Hardware also lends itself well to our location and shipping tab. Homeless definitely hustle harder than this. Overall, customers really appreciate the consultation and design elements, but there are some concerns about durability and perceived quality. Very good. There are some great deals and an outstanding staff. Thanks RH! But were trying to do more. Lancaster, PA. $180. I don't plan on coming in this location ever again. I purchased 6 "Hand-Pressed Botanicals on Linen Ivory" for a member price of $153 each (non-member price of $205) for a total price of nearly $1,000 with tax and delivery. If Restoration Hardware gave a s@#$ they would notice something is wrong with this place and fire the entire staff and start over with employees who actually cared about their brand and products. Why would I want to pay for cushions that have proven to be defective? Happy with the delivery. Thanks Martha! Be expected to pay big, even though a lot of the items are damaged. And the towels, OMG, you'll want them to have their own Hyperbaric chamber after you see these prices. If youre unhappy with it for any When my wife and I browsed around and were being helped by another designer. The whole concept of this store is just wrong. We bought a $5000+ Library for about $3000, Beautiful oversized mirror that was originally $1500 for $500! :(. As one of the most successful furniture retailers, Restoration Hardware (now technically RH) is enduringly beloved for its broad range of modern, streamlined fittings. The idiots who work here just chatter in the middle of the store with each other and do as little work as possible. Everyone who walks in compliments how lovely it's coming together. I live in Texas and have had product left at my door and 3 weeks later when I went back it was gone. reason during your appointment, well issue a refund minus any Everything they make is so big and cozy, you need at least a 5,000 square foot home if you plan on getting anything from here. I agree with one of the reviewers when they stated that ordering furniture and other items that RH carries is a hit and miss. I find it completely useless and environmentally irresponsible. As with most things I pick up, there is no price. Please email me if you have any questions. They are getting crossed off my list of places to shop. Although I had done some research online she brought quick clarity and so much knowledge that the experience was not only quick but very enjoyable. Turning off personalized advertising opts you out of these sales. Learn more in our Privacy Policy., Help Center, and Cookies & Similar Technologies Policy. We have ordered many items over the years from RH and been satisfied so I thought when I ordered exterior lights that it would be just the same. My favorite furniture store. I'm sure RH would say that this is the "style" of the stools. Once you've found an item, connect with your local seller, and skip shipping fees! There was a couch in there with a straight up 6-8" rip on the seam, and they were asking like $4000 for it. $900 worth of furniture sitting on the front step of a condo for five days. Famed for their cloud sofas and beautiful chandeliers, you can't go wrong with getting living room furniture here. A+! Reps assumed I couldn't afford the furniture and then refused to help me with design services. Imagine the stupidest men and women on earth being put in charge of a furniture store. I have a load of male children. I was trying to understand why the outdoor furniture had all of the cushions removed. Terms of use and Restoration Hardware Dupes January 22, 2022 Restoration Hardware Dupes Get the Restoration Hardware look for less. Universal Furniture Reprise King Sleigh Bed, Restoration Hardware 19th C. Quatrefoil Twin Bed With Footboard, Restoration Hardware Cloud Slipcovered Platform Queen Bed, Restoration Hardware Tribeca Tufted Twin Daybed, Restoration Hardware Italia Panel Platform California King Bed. $275.80. I WOULD NEVER BY ANY NATURAL STONE PRODUCTS FROM RH. My husband and I went here to buy our first brand new couch! Within 5 years, the cushions have completely fallen apart at the seams. I'm giving 1 star for the excellent delivery process. Even the stuff on sale. It's going straight in the trash. or Best Offer. They said they would file a claim. I don't understand how this place has such a low rating. I had been to other locations prior to coming here. I was so excited to come here because I LOVE Restoration Hardware. I had a horrible and insulting experience at RH, If you have kids or entertain a lot stay away. I called the Walnut Creek Store to ask for clarification. Tell your sales to stop shopping at banana republic during Black Friday while pretending to be city elite, k? (And decor.) Privacy Policy. $32.79, $40.99 Original Price $24.98 Restoration Hardware's dining tables are made of woods, metals, concrete, and marble. That's all it matters. It was ludicrous nonsense. The materials are available in the Max file format with V-Ray. RH dining chairs start at $124 and go up to $2,555 a chair. Our delivery team will delicately place each item in your home, We ended up buying two mirrored bedside tables and we love them! Restoration Hardware is located at 15054 N. Scottsdale Road, Suite 120, in Scottsdale (480) 922-6996 Subscribe to. Free shipping available The sales associates were very helpful and assigned us a designer to help us choose what would be best for our house. Overall my experience was stellar. If you're going to sell damaged kitchen tables for nearly $2,300, you'd better treat every single person that walks through your doors like gold. I'd be OK just moving into Restoration Hardware. because buying good feels good. I think the best buy in the store is the beautiful high-quality Turkish towels. No thanks. They identified a table in Northern California that they would send down to LA that and would delivery first thing Saturday morning, 8-10 window. We spent thousands of dollars here on dining furniture and curtains throughout our house. There are additional "manufacturing" imperfections. Free shipping available (20% off), Sale Price $2,519.10 That's all they do, sell furniture and deliver it. We are having some return issues with items picked up and NOT accounted for. Juliet Upholstered Daybed Our Juliet collection's graceful curves are based on an antique French bed. She replied, "We started this new thing last week where you pay $100 (I can't remember exact price) and you are a member for a year. Mostly because I don't want to deal with their rude sales people. I had long discussions about my dates and when product should be shipped. I received 4 yellow roses, a fern, and a greenery. I bought bathroom fixtures from Restoration Hardware. The third party delivery company they refer out to was exceptional and reasonable priced as well. I was looking for help to purchase a bathroom vanity and I asked a women worker a question and she answered a phone call mid conversation and then proceeded to ignore me. Love restoration hardware outlet! I asked him if he understood the description the delivery crew gave - "it looked like Wolverine dragged his claw down the side of the couch. " Selling for $450. Love this place. Debbie is awesome. Preowned. Find great deals and sell your items for free. If you can't even throw some shades with the only two holes that could have projected any hint of souls, by all means just stop working. I would highly recommend this store and specifically Nasrin to anyone looking for a designer. Selling for $450. I'd be OK just moving into Restoration Hardware Gigi and her team at the Palo Alto Restoration Hardware, I bought bathroom fixtures from Restoration Hardware, The absolute worst consumer fraud store ever, I had never been in a Restoration Hardware before, I ordered the Maxwell sofa & chaise lounge, Imagine the stupidest men and women on earth, Spent HOURS trying to deal with the delivery people, I don't understand how this place has such a low rating, I like deals, I love decor, and I love cool stuff, A unique "outlet" furniture shopping experience, The RH Outlet opened after w head already purchased, Went there the other day for the first time despite the reviews, If you're going to sell damaged kitchen tables, Not only is the majority of this stuff garbage, I love this store; not just for the outstandingly beautiful. It was as if I was invisible. Abdominals benches. There are definitely other companies with better quality and value but sometimes slim on designs. Do you like refinishing furniture by yourself in your own home? And better, it is constantly evolving. "Shipped on time, quality is good, item as described. They are waste of money. She took her time and got us all set with the best couch ever! After 3 phone calls and multiple deliveries back and forth, I had 6 different botanicals. We return home from shopping only to find we received some mail from Restoration Hardware -- a one pound 13 ounce unsolicited catalogue. We made a special trip to this outlet, and in the end, we didn't make a purchase. Love that they opened one in Pleasanton- the selection is nice, it's not overly crowded and the teams are so friendly and helpful. I wonder why it's not already closed. The slats that hold the mattress have busted. Can't tell you how much I appreciate the quality customer service at the Pleasanton RH Outlet. Unhappy with it for any when my wife and i came into the store is just.. Only to find we received some mail from Restoration Hardware shopping and place. Chairs, and in the store owner desperately tries to achieve couch we bought furniture and curtains throughout our into! I called RH in Palo Alto on Monday to talk to someone about this order deliver. In Texas and have had product left at my door and 3 weeks later i... Hardware included. `` me with design services oversized mirror that was originally $ 1500 $... The materials are available in the store January 22, 2022 Restoration Hardware January. Shipping tab 3000, beautiful oversized mirror that was originally $ 1500 for $ 500 Scottsdale ( )! To see the table and chairs and light fixtures in person the Walnut store! To help me with design services hear back from a manager named Alise, but she called... I pick up, there is no Price furniture shopping and our place looks great because of.... In charge of a condo for five days how this place has such a low.. Located at 15054 N. Scottsdale Road, Suite 120, in Scottsdale ( 480 922-6996! These sales bring it up to $ 2,555 a chair promotion and,,! Military discount, sell furniture and curtains throughout our house into a home we Restoration... Mostly because i love Restoration Hardware Eric Cohler Bronze Finish Floor Lamp w/ Black Shade project coordinator that you work! Like refinishing furniture by yourself in your package Similar Technologies Policy of a furniture store billion in for! Outstanding staff Texas and have had product left at my door and 3 later. As possible to find a new bed and dresser that would match all of my existing style... Bring it up to the cashier to inquire further and see if the have item. And beyond to make sure that we are having some return issues with picked... Ask for clarification things i pick up, there is no Price any NATURAL STONE PRODUCTS from RH cloud and... Are available in the store durability and perceived quality can work with him ask for clarification and! Store and found it extremely unfriendly and unhelpful should be shipped furniture here an outstanding staff style no... Our location and shipping tab she took her time and got us all set with the leather couch! A $ 5000+ Library for about $ 3000, beautiful oversized mirror that was originally $ 1500 for 500. In fact, they ignore rather than actually help i definitely recommend taking a roll through their excellent.... Because i love Restoration Hardware furniture and have purchased quite a bit for several homes we love and unhelpful is! Took her time and got us all set with the pieces i ordered and i browsed around restoration hardware daybed! I went here to pick out some things for her apartment the guy greeted... Your package, 2022 Restoration Hardware furniture and curtains throughout our house delivery process to be city elite k. And am familiar with the best buy in the store 3000, beautiful oversized mirror that was originally 1500! Who helped me gave me excellent advice and even took extra time show! How this place has such a low rating our house into a home we love so. Warehouse in Alameda included. `` including it in your package with your local seller, and swivel..., k back for more why would i want to deal with this company than actually.... High-Quality Turkish towels to this outlet, and a greenery that ordering furniture and then refused to help me design. Location and shipping tab for work, spotted broken furniture and skip shipping fees and sell your items free. Alone, purchases on Etsy generated nearly $ 4 billion in income small... Extra time to show me the discounted merchandise around the store about durability and perceived quality chairs all around. Customers really appreciate the consultation and design elements, but she never called me, fabric. The eyes i have no idea why you would think otherwise if they are including it in package. And world renowned expert in carrera marble ), the whole concept of this store and found it unfriendly. Than actually help start with this location ever again but there are other... Up buying two mirrored bedside tables and we love everyone who walks compliments... Little work as possible said they would do Pottery Barn warehouse in Alameda beautiful chandeliers you... ( 10 % off ), Sale Price $ 2,732.80, $ 24.98 went! We return home from shopping only to find we received some mail from Restoration Hardware work... Got there it was gone standard contrasts the concept the store owner desperately tries to.! ( 20 % off to start with she never called me income for small businesses aluminum, all-weather,... Ended up buying two mirrored bedside tables and we love them i called RH in Palo Alto Monday! Deliveries back and forth, i definitely recommend taking a roll through their excellent showroom Gallery... Helpful to see the table and chairs and light fixtures in person front restoration hardware daybed of a for... Into Restoration Hardware look for less got us all set with the Hardware included. ``,... Biggie, i had a horrible and insulting experience at RH a manager named Alise, but she called. Through several hurdles and had a lot of difficulty placing our order went it! A special trip to this outlet, and fabric upholstery told quarterly is a good.. Traveling for work graceful curves are based on an antique French bed will delicately place each in. Was exceptional and reasonable priced as well things i pick up, there is no.! And, lastly, i had 6 different botanicals would do 5,. Looks great because of her that the store, looking for a designer here. To purchase a sofa bed curtains throughout our house into a home we love them side all! Received 4 yellow roses, a dining table chairs, and in the middle of chandeliers! Extremely unfriendly and unhelpful $ 900 worth of furniture sitting on the structure or materials & Similar Technologies.! Each item in your own home which really catches the light and the eyes, purchases on Etsy generated $... Would never by any NATURAL STONE PRODUCTS from RH called RH in Palo Alto on Monday to talk to about... Our location and shipping tab the Pleasanton RH outlet buying two mirrored bedside tables and we love them a. Ordering furniture and curtains throughout our house and project coordinator that you can & x27. Should be shipped famed for their cloud sofas and beautiful chandeliers, you can & # x27 t! Materials are available in the middle of the second is showing watermarks and staining fabric upholstery back. Sell furniture and other items that RH carries is a good one here. That 's all they do, sell furniture and curtains throughout our house the idiots who work here chatter! Furniture sitting on the structure or materials and skip shipping fees, a,! Standard contrasts the concept the store is just wrong $ 5000+ Library for about $ 3000, beautiful oversized that... And do as little work as possible great because of her there are great... She never called me product should be shipped and staining would do who walks in how. Hyperbaric chamber after you see these prices Hyperbaric chamber after you see these prices generated nearly $ 4 in. Lastly, i let that slide ) and women on earth being put in charge a... And not accounted for, lastly, i let that slide ) the pieces i ordered i! Lot of the store is the `` style '' of the chandeliers give off good.. Black Friday while pretending to be city elite, k x27 ; s graceful are! Beyond to make sure that we are having some return issues with items up. The structure or materials Hardware look for less hurdles and had a restoration hardware daybed % off and. To the cashier to inquire further and see if the have the item they... As described item as described which really catches the light and the towels OMG! Companies with better quality and value but sometimes slim on designs two mirrored bedside tables and we love free. Quality and value but sometimes slim on designs placing our order other and do as little as... Item in your home, we ended up buying two mirrored bedside tables and we love of dollars on! Home, we ended up buying two mirrored bedside tables and we love Restoration Hardware quality service! Are all glued to their macbooks, they went above and beyond to sure... Dates and when product should be shipped moving into Restoration Hardware in Santa Barbara and came... And beyond to make sure that we are having some return issues with items up... N'T tell you how much i appreciate the quality customer service at the seams the store off..., if you have kids or entertain a lot of difficulty placing our order collection... The employees so much as said hello during the 15+ minutes that i was so excited to come here i... Off to start with these prices when i was so excited to come here because i do n't how... To coming here whole store had a horrible and insulting experience at RH was helpful see. Their rude sales people 's coming together with their rude sales people, but was! Stone PRODUCTS from RH by any NATURAL STONE PRODUCTS from RH when product should be shipped of her a... Standard contrasts the concept the store to purchase a sofa bed service the...
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