Maintained CRM systems using GoldMine and functioned as systems administrator. Utilized Omniture and Exact Target data to identify opportunities, generate post email campaign analysis, and provide recommendations for future campaigns. Ensured return on investment through Key Performance Indicators and performance metrics. Sr. Salesforce executive wif over 15 years of professional customer relationship management CRM, Management consulting, Software development and implementation of CRM solutions wif strong marketing, Project management, Designing and technical skills including 8 plus years of experience in salesforce CRM.Salesforce Certified Professional (DEV 401/ADM 201) experienced in different project phases . Extensive experience in direct and digital marketing along wif advertising. Provided oversight and governance for enterprise customer implementations. Provides intermediate-level technical CRM subject-matter expertise and knowledge transfer to support the development and refinement of processes, reference materials, data analysis, and tools, Continually builds technical skills in our critical CRM related platforms and tools to foster a higher degree of collaboration, 3+ years of experience in the business technology field, Work Experience with the Salesforce platform, Certifications in Administrator (basic or advanced), App builder, any of the Marketer, Developer, Architect, or Cloud Consultant, Effective at managing multiple projects concurrently by utilizing excellent organization and planning skills as well as a being a self-starter, Excellent communication capabilities using clear, concise language for an audience and across multiple levels of the organization, A demonstrated ability to focus on customer needs, Experience interfacing with Sales teams and knowledge of the sales process, Experience with B2B Marketing and Sales processes, Champion Salesforce best practices throughout the organization. Manage and maintain Salesforce used by company Sales and Customer Service departments globally while both increasing user effectiveness and reduce the cost of using CRM. Builds validations for data and processes to manage and monitor system usage and adoption, Defines and performs data integrity reviews, trending, and recommendations, Provides ad-oc reporting for sales and management through Salesforce.com. As the CRM Manager you need to bring a true governance operating model inside our organization. Responsible for the overall delivery of support across the global organization with offices in the United Kingdom. Prepared JCL, batch, and online testing for a medical claim and accounting system. Supported internal teams wif tactical recommendations in the creation of Pardot email templates and salesforce landing pages. Successfully implemented lead generating programs/campaigns using Marketo. To learn more, visit us at www.pwc.com/careers, Software system implementation with customer support experience, Lead a team of four to provide Fanatical Support to numerous business partners in disparate divisions across the company in getting the most out of Salesforce, including day to day use of the existing tool, as well as enhancements for future use; past experience wrangling cats is a plus, Be directly responsible for hiring and performance management of the team, Focus primarily on strategy and direction, but still need to get your hands dirty helping out with reporting, data management, etc. Collaborated wif partners and integrated customer teams on overall work-team effectiveness. Defined and managed scope and requirements for the entire project. in CRM programs and store magazines, Coordinate and support CRM related matters in new door openings, special events, and beauty class etc, Regularly update both brand team and NY on Market intelligence, such as competitors distribution, pricing, new product launches, etc, Assist the Marketing head in developing and utilizing consumer research, Assist the Marketing Manager in developing, planning and implementing CRM initiatives that will drive high-touch opportunities with consumers according to brand strategies, Develop and implement retailer marketing programs in line with the Marketing Calendar, Management of any existing or new 3rd party customer data feeds, Ensure seamless integration of the loyalty communication plan across channels, including direct mail, in-store, email, online, mobile and social, to drive member engagement, frequency and spend throughout the member lifecycle, Manage current interim customer loyalty programme, Management and scoping of CRM requirements for internal BI project, Formulate CRM strategies for the brand in line with regional and brands direction, inclusive of following perspectives, Recruit new customers with differentiated strategies, Drive in-store CRM event with channel strategies, Perform data extraction and analysis by-customer-segments and by-store with CRM insight and action plans to maximize business and develop sustaining customer base for the brand, Mobile app, loyalty club and customer database management, Work closely with product, digital and retail marketing team to develop O2O strategies and optimize CRM data as well as customer journey of prospect group, Work closely with sales team to develop tactical CRM strategies based on customer profiles, Work closely with agency to coordinate all customer focused efforts on regular basis, Control and monitor spending on CRM budget for each project, Stock management and allocation of CRM collateral/display materials, Monitor competitors CRM activities and give recommendation to the brand, Administrative work, e.g. Mentor/coach staff on technical specialties as well as professional IT methods, Ensure communications with customers and internal IT staff remains positive and frequent, Domestic travel for business meetings approximately 8-10 weeks per year, Masters degree in Information Systems or IT-related degree, 36 months experience in Information Technology or Project Management, A minimum of 3 years experience within a similar role in a Global Luxury Company, Direct experience of operational CRM and the implementation and execution of a Global CRM strategy within the EMEA Region as it relates to analytics, client segmentation, direct marketing, customer engagement and clienteling activities, Strong analytical skills with experience in leveraging data to drive sales and client marketing efforts, Excellent computer skills: Excel and PowerPoint are a must, experience of systems such as Microstrategy, Access, Salesforce, SAS Marketing or similar an advantage, Strong communication and project management skills, highly organized with great attention to detail, the ability to multi-task, prioritize and problem solve, A Team Player that is self-motivated and has the ability to motivate and influence others and work both proactively within cross-functional teams and independently, To use customer insight data to drive an engaging and converting communication programme in line with GAME's customer engagement strategy and promotional campaigns, You will complete regular competitive audits to ensure the communication is market leading and relevant to GAME's community of Gamers and wider consumer base, Deliver a long term CRM strategy which supports the business strategy and achieves the overall business targets, To propose and execute a Test & Learn plan with the view to improve key CRM and social performance metrics, Enthusiastically champion CRM concepts and examples of success to brand senior leaders in all aspects of the business. Work closely with Sales Operations to provide the most efficient, streamlined sales and marketing processes within both SFDC and Marketo. Managed productive team of Marketo campaign builders. Assure the retention and CRM initiatives align with the overall digital marketing strategy for Columbia by working closely with the Ecommerce Marketing Director, Partner and report team and program results to the Ecommerce Marketing Director, Responsible for growing repeat sales, focused on digital but with an omnichannel view, by supervising email, CRM projects and loyalty programs. Try to analyse it and see what skills and experience they are asking. Created and set up sequences and sales funnel. Maintained in depth technical noledge of all tenable products. Responsible for tracking and meeting call productivity metrics and timeframes. Implement and administered data.com, used both as the primary tool to enhance the SFDC database cleanup project and as a nightly batch clean engine. Established clear objectives for implementation and responded wif urgency to achieve goals wifin project timelines. Define key metrics and KPIs, leverage data to demonstrate the success of CRM activity, Optimise CRM communications through a thorough testing programme. Marketing Database Systems Analyst/Program Manager. Support desktop applications and company hardware. Share in successes and provide an environment of open communication for all employees, Creates and fosters an atmosphere of creativity and collaboration among team members and across departments and projects, Management and leadership of all Salesforce Administrators and Developers, Oversight of all company and partner Salesforce organizations, Strong understanding of Salesforces capabilities and limitations and can clearly communicate those to internal and external customers, Responsible for identification of process pain points and gaps in best practices, Perform rapid analysis and decomposition of complex business information into technical process components, Perform business process modeling, user experience modeling and basic technical architecture diagramming, Can interpret technical and business strategy roadmaps and apply a detailed technical solution, Comfortable building and demonstrating prototypes using Salesforce sandboxes, Strong presenter to C-Suite level audiences as well as technical teams, Comfortable with heavy involvement in user acceptance test planning, Lead project team through daily task assignments, Ensure adherence to unit test standards for SalesForce Developers and Administrators, Drive and support documentation efforts for all existing and newly created code, Create project and release plans, monitor project costs and schedule to ensure timely completion and implementation of the project within approved time and budget, Organize and facilitate daily stand-ups, planning, demos and other activities/meetings, Track and communicate sprint/release progress, Update tracking tool to provide transparency on product and backlogs, Guide the team through the development, testing, and implementation stages and review the completed work effectively, Make presentations on project status and present status reports to the stakeholders, Day to day management of Salesforce.com and related systems, Configuration, Administration, Development, Documentation and Support of Salesforce Sales Cloud, Service Cloud, Marketing Cloud, and Pardot, Work with Management to drive efficiency through tooling and business process automation, Update and change CRM based on business needs, Foster a culture of Salesforce acceptance, Promote a culture of work hard, play hard and transparency, Acts as a mentor and coach to SalesForce Administrators to promote best practices, Provide guidance and suggest development tooling including but not limited to IDEs, SalesForce apps, and 3rd party services, Manage external relationships with a focus on client satisfaction, clearly communicating issues and delegating work as necessary, Salesforce Advanced Administrator certification, Familiarity with Invoca, New Voice Media, Financial Force HCM, Experience with a digital marketing agency, Continuing education in digital marketing and SEO trends, Someone who likes to work hard and play hard, Leading and/or facilitating teams to develop client proposals, leveraging extensive business development and relationship management know-how, Software configuration, Mobile solutions, Apex coding, or Visualforce coding experience inSalesforce.com and/or Veeva, System application implementations, software configurations, or other related coding in the following technological product suites? Defined requirements for the effective use of CRM and its infrastructure. Actively build a professional network and affiliate network in the local community. Skills : Planning Skills, Multitasking, Data Analyst. Salesforce.com, SAP, Oracle, Marketo and related cloud and/or on-premise ERP business applications, Third-party integrations and functionality and impact of these integrations. Established and maintained effective working relationships wif subordinates, peers and supervisors. Objective : Seeking a CRM Manager position with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills. Your Salesforce resume should meet the same high standards Resumes that don't look right are the first to go when competition is fierce. Good communication skills: sharing information, networking, informing, managing stakeholders, driving projects, Good team player: work together with project teams, global and local colleagues, Accountable and responsible for shaping the vision and delivering projects that support the sales, service, and digital marketing processes, Leads and/or supports Sales Automation projects by acting as project manager, team member, or subject matter expert for initiatives that are related to CRM and other systems / platforms / tools as required (i.e. According to one of the Web's foremost Salesforce gurus, employers are looking for at least three certification badges on your resume. Strong noledge of customer acquisition, re-engagement and retention strategies. Provides updates in Salesforce technologies and trends, Manages the development of Salesforce technology standards and associated documentation, Trains staff on policies and procedures and ensures database adherence to security standards, Writes advanced reports and procedures for product and database performance, Creates Apex triggers and VisualForce pages, Develops and maintains company's Salesforce roadmap, Automates complex tasks across many databases and/or hosts, 10+ years of consulting and / or CRM implementation experience, Experience carrying a business development quota and leading business development pursuits end-to-end, Ability to travel to client sites 80-100% of the time, Take the lead on projects, solving some of the most exciting problems for our clients, Be a passionate mentor and leader for some of the brightest digital talent around, Build lasting relationships with executive clients and sponsors, Lead on design, the implementation of technology and creative business solutions for iconic brands, Youll be responsible for managing teams in the identification of business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, defining support procedures, Organise and lead tactical pursuit teams; take the lead on the proposal development process and contribute to the development of proposal pricing strategies, Collaborate with amazing digital experts across disciplines to innovate and create great solutions, Carrying a sales and delivery target of 1-2M per year, Leading an area of industry specialism, using a proven track record in the industry, Come with a broad perspective of potential issues encountered when managing diverse teams and have the ideas to overcome them; understanding the firms commitment to creating a more inclusive culture, Bachelors degree from a four-year college or university is required; majors in Marketing, Business Administration, Communications, or other related field preferred, At least 4 yrs. Coded and tested COBOL programs to create test data. Successfully Manage global team of database administrators and developers. Oversaw hiring, training, compensation adjustments, career plans, team meetings. Acted as lead programmer on a major database installation. May interact with peers and/or management levels at a client and/or within Accenture, Determines methods and procedures on new assignments with guidance. A skilled professional who coordinates multiple tasks by communicating the responsibilities and setting the expectations. Maintained up-to-date records at all times. Collaborate with other departments to bring business efficiencies and deliver to targets, Provide functional and process leadership and support for Nuance's business groups, and the applications they use on the SFDC platform, including core SFDC Sales, Service, Communities, Apttus Contract Management, and Apttus Quoting, Driving and improving DTC communication and programs on a global level, focusing on retail and eCom. Audit existing communications and customer journeys to identify opportunities to improve, Identify risk segments in order to implement proactive communications to reduce cancellations, working closely with the Retention team, Ensure a high standard of content curation in campaigns through effective use of analytics and relationships with Editorial, to provide value to readers, Set, manage and reconcile budgets on ongoing basis, Manage suppliers and agencies effectively, challenging them to deliver to a high standard and provide value, Puts data at the core of everything; ability to define, review and analyse campaigns, A proven track record of working with an agile methodology - delivering quickly, iterating and improving upon previous campaigns, Biased toward action. Improved results and enforced productivity standards. My Pipeline and Sales Transformation), Create and implement standard reports and dashboards for regional activities needed by HDS and region based on an aligned prioritisation, Support introduction and maintenance of new CRM tools (My Pipeline, integration of marketing cloud etc. Build validations for data and processes to manage and monitor system usage and adoption, Define and perform data integrity reviews, trending, and recommendations, Provide ad hoc reporting for sales and management through Salesforce. Work closely with the Technology team to implement enhancements according to the needs of the sales, Troubleshoot issues and ensure accurate data. Experience with demand projections, analytics, and strategy to meet demand sales goals. Provide sales and marketing teams daily support including ad hoc reports, marketing campaigns/programs, and general consulting. 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