Our Customer Service Team is happy to help you. The people who fitted them are no longer in business and Solar edge support is NON EXISTENT. Companies can ask for reviews via automatic invitations. Update: Thank you for providing your information. Press and hold 'OK' until it says 'Applying'. All Rights Reserved |  Privacy Policy |  DMCA |  TOS. There are some error codes (Ground Faults and Isolation Errors) where it does not make sense for safety reasons. We tried calling, texting and emailing. The battery on my solar system stopped working. If you have a SolarEdge HD Wave or A-US Inverter displaying error codes or a SetApp inverter displaying a red fault light, then power cycling is a good next step. THERE INVERTERS SUCK! Wish I had seen these complaints prior to buying my system! Maybe consumer watch dog needs to look at this as a lemon law and failure to honor warranty. All SolarEdge inverters have a red ON/OFF toggle switch and a black DC disconnect dial. The team at SolarEdge are invaluable in our opinion! Thank you for taking the time to share your experience. arrow_forward. Customer service is HORRIBLE!I've been trying to get get an install claim looked at for a full month. He answered all my questions with deep understanding about the products and went beyond to compare and suggest different configuration about the system I wanted to create.I have spoken to many professionals in the solar PV field but Marko outperform them all with its knowledge. My bill went from$0 to $600 so this will cost me potentially $1800 in lost production. The first screen is the most important: For more detail, see this PDF from the manufacturer: What the lights on your SolarEdge inverter mean, Your inverter is communicating with the monitoring platform. We are having to pay the loan and PG&E until the end of Oct. or longer if the parts don't come in. Furthermore, you can find the "Troubleshooting Login Issues" section which can answer your unresolved problems and equip you with a lot of . Find out how we combat fake reviews. These guys spent about 3 hrs debugging the issue, and finally solved it. Cannot get people on the phone, no responses to E-mail or phone messages. Our installer had to prove that the SolarEdge part was at fault by testing every other part of the system and eliminating every other possible failure over a video call before a warranty claim was honoured. You will be asked to login into your Google account to be able to install apps from Google Play. Do not buy through SolarEgde. 11. We have sent to your local team for review and to make contact. 2022 Trustpilot, Inc. All rights reserved. Turn the inverter back on. Thank you for taking the time to share your experience. For UPS support, please complete the Service Notification Form and send an email to Service.CP@SolarEdge.com. Folks, Our Solar Edge panels stopped working recently (about a month ago) and the company have not helped us in any way. Excellent product and great warranty and after service. For UPS support, please complete the Service Notification Form and send an email to ServicesUK.CP@SolarEdge.com. Case was discussed, some issues are not their responsibility, which I now understand. But I managed to open a case on their website. Consumables item replacements. Update: Thank you for providing your information. 2022 Trustpilot, Inc. All rights reserved. Our Customer Service Team is happy to help you. We have requested more information in order to review your case. Last name. My inverter was installed and lasted a couple of months. Manufacture solar inverters, power optimizers & Pw monitoring for maximum energy production and faster return on investment. System stopped working two days after the system was turned on. If I could I would rate SOLAREDGE with a big fat ZERO. Their customer service is non-existent. Email*. If I don't hear something soon I will cancel payment on my system and speak with a lawyer about getting the system removed. Enter your router Wifi password. In those cases, contact SunCommon Customer Support. Let's find out the prerequisites to install SolarEdge Monitoring on Windows PC or MAC without much delay. Spare parts (new / refurbished) Spare part repairs. Sometimes we wait for an hour on the phone and nobody answers. I didn't know what the gate way module was and threw it away. I created a case # with SolarEdge on 9/24/22. . So now I have an electric bill on top of my monthly payment to pay for the solar panels I can't use! By using our website, mobile applications, or any of our online products and services (Services), you consent that we can access, collect, store and use cookies and your IP address in accordance with our Cookies Policy. The end-user will be informed of alarm conditions through email and SMS, as well as by monitoring the web interface. Really? The SolarEdge monitoring application lets PV installers and system owners perform remote monitoring, on the go, directly from their mobile device. Download SolarEdge Mapper and enjoy it on your iPhone, iPad, and iPod touch. Check your Solar Edge monitoring portal. I am going to take legal advice to try and force them to do something. If you do not see a grey box labeled AC Disconnect, look for a breaker underneath your Net Meter (ConnectDER). Contacted solaredge rep and still waiting 3 months for the part to come in. Id give James and Luis 5*s for their service, but have to knock one off for Solaredge not solving this on the first 2 or 3 tries. Had to replace 3 optimizers and an inverter box. Two inverters broke already in the course of 3 months. In the meantime I am hemorrhaging money because I'm not producing/using/exporting energy and instead I'm having to pay exorbitant amounts buying-in all of my electricity (it's the only energy I have - no gas, no oil just electricity). Issue resolved. We also ensure all reviews are published without moderation. Connect up to three SolarEdge Home Batteries per inverter for unmatched storage and backup. The inverter will start to turn back on and may take a few minutes to reboot. SolarEdge is using cookies to improve your user experience. Do these people do anything good? This is located either above the black dial/DC disconnect or on the left side in the back of your inverter. Most frustrating experience I have ever had. 10. The first tech came out Sep 7 and was on hold with Solar Edge for hours. Sun Valley offered to replace it with an existent one. On 9/30/22 SolarEdge reported to me that an inverter will be shipped. This can happen if there is snow covering the system or at night. They refuse to give me a timeline for a replacement inverter. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. If your inverter does not have a screen, wait for 5 minutes. On 10/18/22 I was told that SolarEdge has no ETA on the replacement inverter.My most recent 7.6 KVA inverter quit working on 9/11/22. All the users who downloaded the SolarEdge app are delighted and find this app interesting for creating and simulating module systems. But today used Whatsapp to get through and Pavel was excellent and sorted everything. Note: while a reduce() function (min, max, median at once) might seem more efficient, empirically measured it is >x5 slower.. For example, BlueStacks requires OS: Windows 10, Windows 8.1, Windows 8, Windows 7, Windows Vista SP2, Windows XP SP3 (32-bit only), Mac OS Sierra(10.12), High Sierra (10.13) and Mojave(10.14), 2-4GB of RAM, 4GB of disk space for storing Android apps/games, updated graphics drivers. Training (Prime & Advance) Our Customer Service Team is happy to help you. Password generator - For Authorized . Battery backup wasnt working. We use dedicated people and clever technology to safeguard our platform. SolarEdge. They have done NOTHING since, but blame it on the "global supply chain difficulties" which, to me, seems the same as "we've got this sucker's money so we don't have to do anything". This video will guide you through resetting your password at the SolarEdge Monitoring Platform. This was the 12th try to get out system installed by the Photon Brothers almost 2 years ago, which was necessary to get rebate on batteries. Got stuck.Update on 10/18: A support supervisor from Solar Edge called me. From day one the inverter was randomly shutting down about three times a day. The G5 provides remote monitoring for all SolarEdge UPS products. Was passed on back and forth multiple times, no progress. Thank you for taking the time to share your experience. Do NOT buy panels from this company. If the green light is on: Your system is producing. I get that Israeli companies are frugal but the customer experience is absolutely terrible with SolarEdge. I tried contacting Solar Edge. Thank you for sharing your experience. Quit Aug 18. * If the technician can re-establish connection following these steps then a $99 service fee will be applied for the central valley and $145 service fee for the San Jose area . It's bad enough that Titan Solar gave me bad information before installing my solar system but now I find that it hasn't worked since 12 noon on September 17. Great service once again from SolarEdge!Just needed a couple of quick questions and an adjustment to my system. For UPS support, please complete the Service Notification Form and send an email to Service.CP@SolarEdge.com. If your inverter is in Night Mode or Idle during the day when the system is free of snow, please try power cycling and then calling SunCommon Customer Support if the issue persists. Up-to-date manuals. A form is displayed. G5 includes a built-in, password-protected web interface, accessible locally or remotely through any web browser. Raised a service ticket but nothing is happening. Somehow my installer case got lost or not created so sometime between Sep 1 and 6 I created a case. In the post Covid era of terrible customer service across many industries, the SolarEdge staff are very accessible, helpful and always go the extra mile to make sure things work as they should. Password generator - For Authorized Service Provider. We had our solar installed June 2021. It goes against our guidelines to offer incentives for reviews. To find out more about our remote monitoring, get in touch with us today. I am*. SolarEdge Cloud API. No live chat. In those cases, contact, How to read your SolarEdge inverter screen. Tech knew what I was asking about and said he would put in request. Your SolarEdge HDWave or A-US has several different screens and will cycle through these on a timer. Note: in case your company already has a Monitoring Platform account, you don't need to register using this form. Before the replacement I could monitor my 45 panels, now after the replacement I can not monitor anything. 2 Click Add and select Inverters or Gateways or both. First inverter broke about a month after we installed the panels. I contacted my installer on Saturday 6 August. for a full list of LED patterns and error codes. I have found nearly 100 of my inversters in stock by either distributor or re seller but they cant or wont send from them.And this would be my 3 replacement too in less than 3 years. The SolarEdge monitoring application lets PV installers and system owners perform remote monitoring, on the go, directly from their mobile device. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Good luck speaking with a person on the phone. It is solaredge that is rubbish! They just keep coming, I got 12 in ONE HOUR!. Instead, please ask your administrator to add you to the users list. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Watch this quick walkthrough to learn how to add add system owner access from an installer account on the SolarEdge monitoring platform. My fellow Solar Pioneers (Facebook Group) had recent post where EVERYONE posting has either dropped them or is about to. I wrote to them in April they responded in May!! called solaredge_cloud, keep the data forever. Still waiting on a replacement inverter. Ground Fault / Isolation Fault: Please contact SunCommon Customer Support, Please contact SunCommon Customer Support, Hardware error a replacement inverter may be needed. S_OK: Means that the connection to the SolarEdge monitoring portal is successful (appears only if your system is equipped with monitoring equipment and the inverter is connected to the server). The support team is absolutely useless and unresponsive. ON/OFF: Indicates the position of the red inverter ON/OFF switch. Please contact SunCommon Customer Support, SunCommon has installed several SolarEdge inverter models. Thank you for sharing your experience. You will see the SolarEdge Monitoring icon inside the emulator, double-clicking on it should run SolarEdge Monitoring on PC or MAC with . My solar installation company contacted Solaredge and determined that the inverter had malfunctioned. Their customer service is awful, with over 1 hour wait times. Update: Thank you for providing your information. I would give it 0 if I could. We have sent to your local team for review and to make contact. Information provided by various external sources. We have sent to your local team for review and to make contact. What's app help desk is best means rather than going via your installer unless they are helpful to get assistance. We only install SolarEdge products and for very good reason. Inverter goes into night mode or into idle when there is no light detected. Once everything is done, you can now quickly form a login process. Still no response from customer support. I was told by installer Titan Solar it would be 30 days before they would get the inverter from Solar Edge. Thank you for taking the time to share your experience. This company has completely insulated themselves allowing them to take zero responsibility for failed inverters. You should see the main screen as normal or the red fault light clear once the reboot is complete with no error message. We have requested more information in order to review your case. No callbacks, etc. I heard absolutely nothing back from them. I didn't notice it until the begining of Aug. We had no one contact us. We anre extremely frustrated at this point and submitted a request with Better Business Bureau and will be looking to file a lawsuit. SolarEdge monitoring is the perfect app for designers, analyzers, and PV system installers. Thank you very much for sharing your story! I too am awaiting a replacement inverter from Solar Edge which failed in August having been installed in June 2019 by Spirit Energy. Using the SolarEdge app, you can handle all the ongoing data and view all live data to monitor solar site speed from your smartphone; no need to have your computer device onboard, guaranteeing the most extreme solar energy harvesting. Update: Thank you for sharing your information. They obviously sell terrible inverters. Designed for system owners, mySolarEdge comes with the same features as our Monitoring Platform, plus additional capabilities to help system owners quickly and independently resolve routine issues. Application Features . Thank you for taking the time to share you experience. Here are 8 tips for writing great reviews. Inverter has been replaced but still not working. First name. Theres no obvious e-mail contact and no phone number to speak to someone. I contacted Solar Edge because we bought a house that used Solar Edge monitoring. I did fill one out, that pointed out that they did NOTHING to assist me with my gateway problem. Your browser does not support JavaScript.Please enable JavaScript or change browser. +91-97420 77110, +91 97183 02626. 15 Chester Road, Colmworth Business Park Eaton Socon, Cambridgeshire PE19 8YT Thank you very much for sharing your experience! To do this, unscrew the grey cover to access the breaker. We also emailed. It goes against our guidelines to offer incentives for reviews. Solaredge Log In will sometimes glitch and take you a long time to try different solutions. Open the emulator software from the start menu or desktop shortcut on your PC. Apparently they have the equipment in stock but nothing for warranty. We have requested more information in order to look into your case. Verification can help ensure real people write reviews about real companies. SolarEdge needs to honor their warranty and send out the replacement inverter.My warranty states that where replacement products are sent, SolarEdge generally sends such products within 48 hours. For a complete list of inverter error codes and their meanings, please click here. We have requested more information in order to review your case. We use dedicated people and clever technology to safeguard our platform. With the option to use a power optimizer, the SolarEdge technology shifts supervision to the surface. Update: Thank you for providing your information. If XXX and YYY are not equal, there may be a problem in one or more power optimizers. G5 combines power system monitoring and control capabilities. Finally, download and install the emulator which will work well with your PC's hardware/software. If that. Follow the above steps regardless of which emulator you have installed. or call us at +972-73-240-3139. We have requested more information in order to review your case. Simply toggle red switch off wait 30sec then flip to on again. A WARRANTY IS AS GOOD AS THE COMPANY THAT BACKS THAT WARRANTY! After about two weeks an email arrived saying that my case was closed. Probably a total loss at this point, absent a lawsuit. now after the replacement I can not monitor anything. Please contact us for more information and sales enquiries. It was unfortunate the problem occurred at the weekend. Be cautious of your sales rep and the kickbacks being given to push bad companies. There is a system error. with SolarEdge inverters and sites with non-SolarEdge inverters (with Safety and Monitoring Interface -SMI). I just cannot express how brilliant customer service I received from Marko. I am truly sorry to have purchased from these folks. Battery tests and replacement. In the post Covid era of terrible customer service across many industries, the SolarEdge staff are very accessible, helpful and always go the extra mile to make sure things work as they should. Additionally, with the SolarEdge, you can enable the option to get accurate, real-time tracking of each module's performance to assess it with you will be able to track the continuous production. I wish I would not have gone with them for my system. Received call from Customer Support. SolarEdge products are fantastic and backed up by amazing customer service and tech support you cant go wrong choosing their high quality products. They don't know the meaning of it. Facebook, Insta, Corporate contact info all redirect to a robot CS system. A month later (roughly) that one breaks also. Installers got their monet & was working. Compatibility: Before downloading them take a look at the minimum system requirements to install the emulator on your PC. Thank you for sharing your experience. Our contractor has not completed everything that was needed for our installation to work as it was intended.Its been two years and neither Solar Edge or their contractor are answering our many calls. We have sent to your local team for review and to make contact. They Closed out my first 'case' without any resolution, I've been assigned a new case and I've gotten one email saying they'll send me my inverter, and a few weeks later another saying shipment is still pending. They use Solar Edge for their inverters. SolarEdge has reportedly instructed users to upgrade to 4G modems to keep the communication with the monitoring platform open, with cost estimates ranging from $400 to $1,200. Very unprofessinal! SolarEdge has sent me an automated email twice now saying they will have some reach out to me regarding my claim. Update: Thank you for providing your information. Awful experience so far. Make use of the SolarEdge Support Center - Get free professional resources and additional information, chat with our representatives, and more. When inventory has been secured the product with be shipped and tracking information will be available. They would not provide a timeline for the replacement and we have been paying for our solar loan AND electricity for the past 4 months. On July 7 2022 our solar stopped working. Our latest flexible solution, SolarEdge Energy Hub has won . The support team is absolutely useless and unresponsive. Figure 4: Logical Layout - adding a new inverter Add This is for the excellent service by James and Luis in getting our system to communicate status via the internet. If I had a solar project do over I would definitely go with another company. We have sent to your local team for review and to make contact. UPDATE. 5) Wait 30 seconds and then turn everything back on in reverse order. Arc Fault. Excellent and professional support by Pavel on several monitoring queries, using the whatsapp support option. While the products may be okay, the customer service for solar edge is abysmal. Called Energy Technical Customer Support at 877-961-7652. Meanwhile my panels are creating zero energy and Im waiting on my 2nd inverter in 4 years. The SolarEdge monitoring application enables PV installers and system owners to perform remote monitoring on the go using their mobile Android device, thus maximizing solar energy harvesting. Customer service is a robot. I hear they have not sent out replacements for cases as far back as June!!! Naked Solar warranty isn't worth the paper it's printed on. By downloading the SolarEdge Monitoring Application, it opens the door for PV installers, and system owners can easily focus on the remote data observing directly by tapping on their smartphone. For a complete list of inverter error codes and their meanings, please.